Customer Service Developer (Jobs in ParkwayAtlanta, GA)   Requirement id 62100 Job title Developer Job location in Parkwayatlanta, GA Skills required Transportation Management, Communication Skills, Team Player, Customer Service Open Date 23-Jun-2017 Close Date Job type Not specified Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Transportation Management, Communication Skills, Team Player, Customer Service Start date : 07/24/2017 End date : 08/24/2017 Deadline : 07/14/2017 Client : APS - IT Description : The Atlanta Public School System is seeking the temporary services of multiple Transportation Call Center Contact Agents to provide direct first-line level 1 service desk support to APS schools and administrative locations. Summary: The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Scope of Work/Key Responsibilities: Monitor answer telephone system and take calls from Parents, Schools, Citizens Make return calls to Parents, Schools and Citizens. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact Escalate incidents as dictated. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed). Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required. Contract Duration: 1 month (initial) Skills and Qualifications: 3+ years work experience (minimum) … 5+ years preferred: Strong customer service skills and phone etiquette Maintain confidentiality Prior experience with data entry on databases important Prior experience in a call center preferred. Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Excellent command of Spanish Language preferred Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training: Minimum of Associate degree (preferred) 3+ years experience in customer service telephone call center. Equivalent combination of education and experience will be considered. Work: This work will be completed on-site at the Atlanta Public Schools Transportation Department, Metropolitan Compound, 1661   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 62100 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Transportation Management job openings in other states Jobs List Transportation Technician 3 -63760 Create date: 13-Dec-2024 No of Submissions : 3 Start date : 01/14/2025 End Date : 07/31/2025 Submission deadline : 12/20/2024 Client Info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : A senior level position that ensures safe and e.... (This job is for - Supervision Jobs in TN Nashville Consultant - (in Nashville, TN)) Transportation Technician 3 -63449 Create date: 03-Oct-2024 No of Submissions : 3 start date : 10/19/2024 End date :03/31/2025 submission deadline : 10/15/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : A .... (This job is for - Supervision Jobs in TN Nashville Consultant - (in Nashville, TN)) Transportation Technician 3 - 63281 Create date: 28-Aug-2024 No of Submissions : 2 start date : 09/16/2024 End date :12/31/2024 submission deadline : 09/13/2024 client infojavascript:menc(30) : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Descript.... (This job is for - Supervision Jobs in TN Nashville Consultant - (in Nashville, TN)) Transportation Technician 3 -63063 Create date: 16-Jul-2024 No of Submissions : 2 start date : 07/28/2024 End date :11/24/2024 submission deadline : 07/19/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : An.... (This job is for - Supervision Jobs in TN Nashville Consultant - (in Nashville, TN)) Transportation Technician 3 -62937 Create date: 18-Jun-2024 No of Submissions : 2 start date : 07/07/2024 End date :11/30/2024 submission deadline : 06/25/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : An.... (This job is for - Supervision Jobs in TN Nashville Consultant - (in Nashville, TN))    Transportation Management job openings in GA Jobs List GDOT Help Desk Support Specialist 3 (651026) Create date: 23-Apr-2021 start date:05/10/2021 End date:06/30/2022 submission deadline:5/1/2021 client info :GDOT - DP&D *Note: Agency Interview Type: Either Web Cam or In Person Description: Two days on-site and 3 days telecommuting. Subject to change. Jobs in GA Atlanta Specialist - (in Atlanta, GA)) (Developer: Transportation Management, Communication Skills, Team Player, Customer Service in Parkwayatlanta, GA)

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