ITIL Analyst (Jobs in SWAtlanta, GA)   Requirement id 86247 Job title Analyst Job location in Swatlanta, GA Skills required A+ Certification, Customer Service, Oral And Written Communication, ITIL Open Date 07-Dec-2018 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: A+ Certification, Customer Service, Oral And Written Communication, ITIL Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations. Summary: The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the Senior Field Support Tech for the assigned cluster to meet the operational needs of the assigned school. He/she will work under the supervision of the APS IT School Support Specialists. Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: Maintain exceptional customer service posture at ALL TIMES Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists Arrive at the school no less than 30 minutes prior to first bell Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported Escalate complex issues to the senior technician for the assigned cluster as first point of contact Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond Perform support activities including but not limited to: Proactively check the status of computer labs & media center computers on a daily basis Maintain and update Chrome carts for student use Checking Interactive Whiteboards (and Projectors) to ensure that they are functional. Ensure “test readiness” for standardized tests through updating carts and lab equipment Troubleshoot and/or replace Kronos hardware Maintain and troubleshoot location Marquee signs Troubleshoot and resolve minor wireless and network issues Install OS updates and patches on Apple and Windows based PC devices Install and configure printing devices. Maintain accurate asset assignment in Nimbus Track hardware inventory through Gigatrak system Maintain work areas and work spaces, including MDF/IDF closets Coordinate removal of obsolete equipment as required Support printers and printing devices Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed Meet with onsite vendors as required to support L3 teams Assist with deployment of new equipment Check monitoring tools for any school outages (wireless AP, switches, kronos clocks) Provide support for IT projects and AV events in the assigned schools Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required for upward reporting and accountability Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the APS IT Warehouse Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 3+ years of work experience minimum A+ Certification Strong customer service skills Strong oral and written communication skills Proficient in understanding network infrastructure and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal recor   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86247 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    A+ Certification job openings in other states Jobs List NSU - Technical Support Analyst 2 - (727109) Create date: 03-Jan-2024 Job Title: NSU - Technical Support Analyst 2 - 100% ON SITE (727109) Onsite start date :01/15/2024 End date :07/08/2024 submission deadline : 1/8/2024 client info : NSU Description : The Technical Support Analyst maintains, an.... (This job is for - job Jobs in VA NorthChesterfield Analyst - (in North Chesterfield, VA)) Service Desk Personnel - Service Desk Analyst Create date: 18-Oct-2023 Start date : 12/01/2023 End Date : 12/01/2024 Submission deadline : 11/18/2023 Client Info : CT CJIS Note : * Position Location : Hybrid Description : The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the comp.... (This job is for - DNS TCP IP Jobs in CT Hartford Analyst - (in Hartford, CT)) CLIENT TECHNOLOGIES TECHNICIAN - ENTRY-10196-1 Create date: 09-Dec-2021 Start Date :01/04/2022 Submison Deadline :12/16/2021 Client Info : Health & Environmental Control Department Note : * INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? One initial round of phone interviews will be scheduled for the top 3 candidates .... 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(This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    A+ Certification job openings in GA Jobs List Field Tech (Desk Side) Support Analyst -61954 Create date: 15-Dec-2023 Start date : 01/01/2024 End date : 06/30/2024 Submission deadline : 03/31/2024 Client info : APS - IT Note: * Position Location: On Site Description : Purpose: The Atlanta Public School System is seeking the services.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Systems Administrator 2 (722843) Create date: 16-Oct-2023 Onsite start date :11/20/2023 End date :06/28/2024 submission deadline :10/20/2023 client info :FCG Description : This position is onsite. There are 7 health center locations in Fulton County that may need visiting. Fulton County Board.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) FCBH Systems Administrator 2 (6 Months) (717817) Create date: 10-Aug-2023 Onsite Start date :08/28/2023 End Date :02/16/2024 Submission deadline :08/15/2023 Client Info :FCG Description : There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position. <.... (This job is for - Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Field Tech (Desk Side) Support Analyst -60100 Create date: 22-Feb-2023 Start date :02/27/2023 End Date :06/30/2023 Submission deadline :03/10/2023 Client Info :APS - IT Description : --------------------------------------------- **THIS IS AN ON-SITE POSITION** Purpose: The Atlanta Public School System is seeking the services of multiple Field Tec.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Audio Video Support Technician -59652 Create date: 29-Nov-2022 Start Date : 11/21/2022 End Date : 06/30/2023 Submission Deadline : 12/06/2022 Client Info : APS - IT Note: * Position Location On Site Description : Scope of Work/Key Responsibilities: • Ensure all audio-visual equipment is in good worki.... (This job is for - ITIL Jobs in GA Atlanta Consultant - (in Atlanta, GA)) (Analyst: A+ Certification, Customer Service, Oral And Written Communication, ITIL in Swatlanta, GA)

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