Infrastructure Implementation Help Desk Analyst Specialist (Jobs in Waycross, G   Requirement id 137270 Job title Specialist Job location in Waycross, GA Skills required Systems Management, Systems Development, System Implementation, Infrastructure Implementation Help Desk Open Date 31-Oct-2022 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Systems Management, Systems Development, System Implementation, Infrastructure Implementation Help Desk Hybrid Start date :11/28/2022 End Date :06/30/2023 Submission deadline :11/04/2022 Client Info :DCA/Info Systems Description : Reporting to the IT Client Services Manager, Helpdesk Representative III is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Community Affairs (DCA). Part Time: 20 hours per week. Location: Waycross, GA. The IT Client Services Team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative III is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance. Primary Responsibilities: Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit. • Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues. Provided documented service procedures for all resolutions. • Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices). • Demonstrate experience designing, installing and supporting workstations, and agency IT systems environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications. • Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.). • Perform printer installations and toner replacement activities. • Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint) Minimum Qualifications: • Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, questions, complaints, and/or providing information. Bachelors Degree from an accredited college or university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus. • Demonstrate excellent interpersonal, oral and written communication skills. • Imaging machines (Dell/Win 10) and Inventory Management experience is desired • Demonstrated experience working in ITIL Service Management organization is a plus. Additional Skills: • Technically competent with knowledge of systems management, development and implementation   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137270 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Systems Management job openings in other states Jobs List Application Packager- R22027 - 54855 Create date: 29-Oct-2019 Description : This is a request for a contingent worker specifically for application packaging. The backlog for packaging requests has grown significantly and cannot be turned around with the limited number of resources capable of packaging on the team. This is a result of a combination of things, part of that being increased vulnerabili.... (This job is for - SCCMLAN Jobs in WA MountlakeTerrace Consultant - (in Mountlake Terrace, WA)) SCCM Engineer Create date: 06-Nov-2018 Description: A contractor is needed in Columbus, Ohio to join the End User Solutions Management team as an SCCM Engineer. This team manages and maintains the SCCM infrastructure for the enterprise. Role Description: This is an Infrastructure Engineering position with a focus on SCCM based solutions for .... (This job is for - SCCM Jobs in OH Columbus Consultant - (in Columbus, OH))     (Specialist: Systems Management, Systems Development, System Implementation, Infrastructure Implementation Help Desk in Waycross, GA)

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