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Troubleshooting MS Office 20102013 Ms Office 2016 TCPIP Configuration Consultant
 
Requirement id 117433
Job title Consultant
Job location in Des Moines, IA
Skills required 4 Year Degree, WINDOWS 7 INSTALLATION, Windows 10 INSTALLATION, Support, Patching And Troubleshooting, Troubleshooting MS Office 20102013 Ms Of
Open Date 17-Jun-2021
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: 4 Year Degree, WINDOWS 7 INSTALLATION, Windows 10 INSTALLATION, Support, Patching And Troubleshooting, Troubleshooting MS Office 20102013 Ms Of

Start Date:07/06/2021

End Date:06/30/2022

Submission Deadline:6/22/2021

Client Info:IWD: Iowa Workforce Development

*Note: Agency Interview Type: Web Cam Interview Only

Description:

This is an onsite position.


Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the Help Desk team

-Work trouble tickets from ticketing system

-Manage the Help Desk email queue

-Solve issues via desk side visits and through remote desktop

-Answer how to questions and resolve issues related to applications, printers, connectivity

-Image, setup and install new PCs

-Work in a small call center environment

-Maintain a positive outlook, be professional, and provide excellent customer service


Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117433 while calling.
 
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(Consultant: 4 Year Degree, WINDOWS 7 INSTALLATION, Windows 10 INSTALLATION, Support, Patching And Troubleshooting, Troubleshooting MS Office 20102013 Ms Of in Des Moines, IA)
     
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