Customer Service Experience Web Browsers Manager (Jobs in Des Moines, IA)   Requirement id 131216 Job title Manager Job location in Des Moines, IA Skills required Written And Verbal Communication Skills, TIME MANAGEMENT, Microsoft Office Integration, Customer Service Experience Web Browsers Open Date 07-Jan-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Written And Verbal Communication Skills, TIME MANAGEMENT, Microsoft Office Integration, Customer Service Experience Web Browsers Start Date :1/31/2022 End Date :01/03/2023 Submison Deadline :1/12/2022 Client Info: IDPH-Information Management: Department of Public Health Note : * Agency Interview Type: Either Web Cam or In Person Interview Description : Therapeutics Call Center Data Manager to coordinate all functions of the therapeutics call center, data management duties and capabilities to include: • Ability to quickly learn the phone and email system utilized at IDPH for accepting calls transferred to email and troubleshoot technical difficulties • Excellent customer service skills and personable demeanor to represent the Department by phone and through email to assist those reaching out to the call center for assistance. • Ability to electronically document all calls and emails received and analyze number of responses and timeliness of responses. • Ability to quickly understand the allocation of therapeutics process and respond to technical questions regarding the allocation, redistribution and documentation required for redistribution. • Participate in the development and updates of call center scripts for assigned staff. • Coordinate assigned staff schedules to assure coverage of the therapeutics call center. • Ability to determine when additional staff need to be added or staff can be removed to/from schedule due to the fluctuation of phone calls and emails increasing and decreasing. • Good written and verbal communication skills to train staff who are responding to calls and voicemails as well as establish expectations. • Data tracking in federal health partner ordering portal to assess and visualize programs to complete daily reports related to therapeutic allocations, administration, provider inventory, and provider enrollment. • Detail oriented problem solver with excellent time management skills. • Experience using database management software and electronic programs such as Google Drive, Microsoft Office products, various web browsers and Windows 10, particularly Excel and Tableau.   Call 502-379-4456 Ext 100 for more details. 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