Microsoft Office Products File Management Problem Solving Specialist (Jobs in D   Requirement id 136903 Job title Specialist Job location in Des Moines, IA Skills required TIME MANAGEMENT, Organizational Skills, Customer Service Skills, Microsoft Office Products File Managemen Open Date 12-Oct-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: TIME MANAGEMENT, Organizational Skills, Customer Service Skills, Microsoft Office Products File Managemen Onsite Start date : 11/01/2022 End Date : 11/30/2023 Submission deadline : 10/17/2022 Client Info : IDPH-Information Management: Department of Public Health Description : The health boards and professional licensure require a significant amount of IT support to manage a vast array of staff needs and public facing meetings. Their systems serve over 200,000 licensees and Board Members across the state. Technological support for the Division has a major public impact and responsibility to run efficiently. This position will cover all aspects of IT support dedicated to the RiverPoint location. DESCRIPTION FOR JOB POSTING: This resource will be the primary technology resource supporting the Division of Professional Licensing and Regulation. This includes staff of the four Health Boards (Medicine, Dental, Nursing and Pharmacy), the Bureau of Professional Licensure, as well as board members and committees. DUTIES: •Conduct IT on-boarding for new hires and board members, service computers, and be available for remote assistance, as well as be on-site and available as a technical resource for meetings. •Compile, convert and distribute sensitive digital media to board members, peer reviewers and outside parties. •Work with staff to utilize available tools to address productivity needs and workflow efficiencies. •Assist in the creation, documentation and maintenance of IT policies and standard operating procedures. •Provide second-level help desk support within the IM ticketing system. •Identify unresolved tickets and seek closure or resolution. •Receive, escalate and respond to staff inquiries regarding security concerns, technology outages, user account management and network connectivity. •Provide ad hoc reports to management upon request. •managing an active directory of user and computer resources. •Assist in new equipment requests with staff, management and IM purchasing agent. •Setup and maintain master image and checklist for new computer implementations. •Ensure all laptops and desktops are fully patched. •Manage laptop disk encryption. •Identify and address security vulnerabilities, trending threats, and document and communicate with IM team. •Maintain and update inventory for IT equipment. •Diagnose and resolve issues with software and hardware. •Coordinate and manage warranty and support cases with software developers and hardware manufacturers. •Assist in management of Filecloud file system. •Manage Google group access. •Manage ICN portal for desk phone administration. •Manage software upgrades. •Manage on-premises Windows file/print server. •Provide support for mobile devices. •Add/Modify/Remove user permissions. •Manage and support network printers, label printers, copiers and scanners. •Manage badge/door access. •Plan, create and deliver training services in use of all deployed technology including essential applications and hardware. •Support Division videoconferencing technologies, including, but not limited to Zoom, WebEx, Teams, and conference room hardware configurations. All other duties as assigned or required during an emergency, including some after-hours work assisting with Board Member (non-staff) system access needs.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136903 while calling.   Other jobs in IA: Des Moines (16), West Des Moines (2), West Desmoines (1), TIME MANAGEMENT job openings in Des Moines, IA Jobs List IA-IDPH-PM5-CS Data Manager (671133) Create date: 07-Jan-2022 Start Date :1/31/2022 End Date :01/03/2023 Submison Deadline :1/12/2022 Client Info: IDPH-Information Management: Department of Public Health Note : * Agency Interview Type: Either Web Cam or In Person Interview Description : Therapeutics Call Center Data.... 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