LANDesk Engineer (Jobs in Boise, ID)   Requirement id 48439 Job title Engineer Job location in Boise, ID Skills required Voice, Data And Video Technologies, Configuration And Repair Skills For PC, Printer, IP Phones, Trouble Shooting PC, LANDesk Open Date 09-Sep-2015 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Voice, Data And Video Technologies, Configuration And Repair Skills For PC, Printer, IP Phones, Trouble Shooting PC, LANDesk Description: This position will answer, respond and resolve requests and incidents regarding software and hardware submitted via phone, e-mail, and in-person. The resolutions will need to adhere to existing and evolving Service Level Agreements. Extensive call center or service desk experience required as well as remote support experience. Candidate will need to follow our standard operating procedures and participate in the creation or modification of all Tier 1 & Tier 2 procedures. Detailed tracking and narration of the work and time dedicated to work is required via the LANDesk work distribution and tracking system. Required Skills: Tier 1 and 2 problem resolution skills for voice, data and video technology. Configuration and repair skills for PC, printer, IP phones and other peripheral devices will be required. Experience must include installing new images on computers, completing backup/restores, using software to wipe hard drives, remote computer support, troubleshooting hardware and software issues. Must have excellent customer service skills and documentation skills are a must. This individual must have a strong ITD technology background. Must have working knowledge of ITDs county vehicle drivers services Mainframe system/support. Must have hands-on experience with ETSs LANDesk application.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 48439 while calling.   Other jobs in ID: Boise (11), Voice, Data And Video Technologies job openings in Boise, ID Jobs List Service Desk Technician 1 - SD012014B Create date: 24-Apr-2014 Description: * Provide Tier 1 and 2 service desk technician support for ITD. This position will augment existing staff in providing customer service to our technology users across ITD enterprise. * This position will answer, respond and resolve request for service and incidents received by the ETS service Desk. Extensive call cen.... (This job is for - LANDesk Jobs in ID Boise Expert - (in Boise, ID))         (Engineer: Voice, Data And Video Technologies, Configuration And Repair Skills For PC, Printer, IP Phones, Trouble Shooting PC, LANDesk in Boise, ID)

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