Planning Skills Customer Relationship Management Program Self Starter Project Mana   Requirement id 42784 Job title Specialist Job location in Indianapolis, IN Skills required Customer Support Skills, Information Services, TIME MANAGEMENT, Planning Skills Customer Relationship Ma Open Date 22-Jan-2015 Close Date Job type Contract to Hire Duration 9 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Specialist: Customer Support Skills, Information Services, TIME MANAGEMENT, Planning Skills Customer Relationship Ma ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description : Job Scope This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a functional specialist and works independently with guidance as needed. Responsibilities Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded. Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact. Report customer project accomplishments and deliverables to management. Review and approve card program changes and trend opportunities for department development. Manage non-routine, complex processing and change requests. Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills. Proactively identify operational opportunities to increase service quality or efficiency. Build and enhance positive working relationships with key Fiserv client institutions, processors and internal stakeholders. Assess operational opportunities to increase service quality or efficiency. Prepare and maintain detailed project plans, status reports, and issues logs. Represent customer and operational requirements to internal Fiserv organizations. Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines. Coordinate internal Fiserv resources to ensure delivery on commitments. Qualifications Bachelors/Degree or equivalent experience. Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services. Must understand secure and non-secure card personalization requirements per industry standards. Excellent time management, organization, and planning skills are essential. Able to set priorities, influence others, and manage customer expectations. Demonstrated success in customer relationship management. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. Excellent verbal, written, presentation and interpersonal skills are required. Strong project management skills required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 42784 while calling.   Other jobs in IN: Fort Wayne (1),    Customer Support Skills job openings in other states Jobs List Administrative Services Assistant - 62226 Create date: 12-Feb-2024 Start date : 02/09/2024 End date : 02/23/2024 Submission deadline : 02/23/2024 Client info : TN DHS Note : * Position Location : On Site Description : under general supervision, is responsible for professional staff work .... 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