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Citrix VDI MDM Tablets Apple Android Cherwell Application Modules IT Service Manag
 
Requirement id 115777
Job title Consultant
Job location in Louisville, KY
Skills required Active Directory, Network Resources, Outlook E-Mail, Citrix VDI MDM Tablets Apple Android Che
Open Date 06-Apr-2021
Close Date
Job type Contract
Duration 33 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Active Directory, Network Resources, Outlook E-Mail, Citrix VDI MDM Tablets Apple Android Che

Start Date :04/16/2021
End Date :12/31/2023
Submission Deadline :April 12, 2021 at 5:00 pm (ET)

Note :

* You are invited to submit 2 resumes for candidates in response to the attached Request for Quotation (RFQ) number 026772-9157


Description :

Title/Role: Technical Support Center- Technical Support

Assignment Description:

Contract position for a Technology Support Center Technical Support resource, 2nd shift:

• Attendance is extremely important for this position. The successful candidate will be required to work 2nd shift which is Monday – Friday, 3pm - 11:30pm.
• Has 1 – 3 years IT and phone support experience.
• Demonstrates soft phone skills, interpersonal skills, and customer service skills.
• Will use soft phone skills and technical aptitude to provide daily telephone technical support to internal LGE-KU clients, answer customer voicemail messages and emails.
• With assistance of tenured personnel and knowledge repositories, (Knowledge Articles, job aid, etc.) will identify, create, diagnose, route, and resolve client incidents according to service level agreements.
• With assistance of tenured personnel, will coordinate restoration of services with other IT support personnel.
• In addition to providing daily telephone technical support, the successful candidate will monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and Automic, etc.). With assistance of tenured personnel, will take corrective action to address alerts and resolve technical issues.


Skill Set Requirements and Capabilities:

To provide Troubleshooting Support candidates should have:

• Technical aptitude.
• Basic understanding (1 - 3 years experience) of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders.
• Basic understanding (1 - 3 years experience) of Citrix VDI and Thin Clients
• Basic understanding (1 – 3 years experience) utilizing XenMobile/Intune MDM (Mobile Device Management) tools to support Androids, iOS, tablets and Chromebooks.
• Basic understanding on how to troubleshoot Androids, iOS, tablets, laptops, thin clients, and Chromebooks.
• Basic understanding (up to 3 years experience) using an incident tracking tool or Cherwell. The successful candidate will create, diagnose, maintain, route, and resolve incidents using the knowledge repositories that are currently in place (Knowledge Articles, job aids, etc.). Will also receive assistance from tenured personnel to resolve client incidents according to IT service level agreement.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115777 while calling.
 
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Start Date :06/09/2021
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Description :

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Description :

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(Consultant: Active Directory, Network Resources, Outlook E-Mail, Citrix VDI MDM Tablets Apple Android Che in Louisville, KY)
     
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