Monitoring Software Deployment Test Plans Service Desk Analyst (Jobs in Boston,   Requirement id 105750 Job title Analyst Job location in Boston, MA Skills required Customer Service Skills, Sound Judgment, Tier 2/3 Support, Monitoring Software Deployment Test Plan Open Date 14-Apr-2020 Close Date Job type Not specified Duration 8 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, Sound Judgment, Tier 2/3 Support, Monitoring Software Deployment Test Plan Bid Number: BD-20-1030-0P100-0P070-50660 Note: Online Submission Note: RTR form must be submitted. Note: Total anticipated number of positions sought: 4 Note: Maximum number of resumes per ITS63 Vendors: 2 Submission Deadline: 4/16/2020 3:00 PM EST Start Date: 4/27/2020 End Date: 12/31/2020 Client: Department of Transportation Description: This role will provide Tier 1 (one), Tier 2 (two) computer technical support to internal customers and perform related work daily. Key tasks include staging desktops, moving and setting up user work areas, and troubleshooting end user problems. The basic purpose of this work is to ensure internal customers can effectively use the computer resources provided to them as tools so that they can in turn perform their job functions. Responsibilities · Monitors & responds to telephone, voicemail, email and ticketing systems to resolve customer issues with the highest level of customer satisfaction. · Performs related duties such as using remote access tools (Goverlan, GoToAssist, etc.) and other software and equipment (inventory scanner). · Implements approved systems and/or programs (software deployment, patches, bios updates, etc.), determines the hardware or software requirements for MassDOT employees, contractors or interns; determines appropriate response to error conditions; verifies data and print-outs for errors and completeness (Active Directory accounts); and consults with users, technical personnel, and vendors to identify and resolve problems or to notify of existing or potential problems. · Images, installs and troubleshoots end user computing equipment such as PCs, laptops, tablets, mobile devices, scanners, printers, and new technology as deployed · Tests systems and/or programs by preparing tests plans and data, conducting, test runs, reviewing input and output data for accuracy and validity, determining causes / system failure and making necessary changes to ensure the validity of the system or program prior to implementation or deployment. · Participates in the activities required for the operation and maintenance of systems by recommending changes and correction and to provide new needs of users. · With direction from IT Operations Management and the Enterprise Desktop Architect, follows all security guidelines and remediation tasks related to PCI to ensure 100% compliancy. · Develops and enhances Service Desk documentation/knowledge and educates end users on applications. · Attends and contributes to professional meetings, seminars, and training to keep up to date with the developments in the IT profession. · Establishes and maintains a collaborative professional rapport with MassDOT peers and customers to ensure timely response and resolution. · Completes all mandatory training as required. · Creates and Maintains user accounts (not limited to changing passwords, adding users and workstations to security groups, and disabling accounts). · Follows all major outage SOP (standard operating procedures) guidelines for local and system wide outages. · Upgrades workstations to meet changing infrastructure needs. · Consumes Service Desk documentation/knowledge and educates end users on applications. · Works on special projects as required. Qualifications · Knowledge and concepts of computer hardware and software support. · Excellent customer service skills. · Ability to prioritize effectively and work efficiently with management supervision · Ability to logically troubleshoot and resolve complex technology issues. · Ability to exercise sound judgment. · Ability to establish rapport and work collaboratively with others. · Ability to maintain a professional and courteous work environment at all times. · Ability to prepare and use technical documentation and flow charts. · Exp   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105750 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Customer Service Skills job openings in Boston, MA Jobs List ITS63 FY21 IT Project Coordinator And Reporting Analyst -SP Create date: 23-Dec-2020 Bid Number: BD-21-1042-IT-IT001-57256 Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 2 Note: Total Number of Positions Sought: Up to 1 Submission Deadline: 12/29/2020 02:00 PM EST Start Date: 1/11/2021 End Date: 6/30/2021 Client: Executive Office of Energy and Env.... (This job is for - Jira Jobs in MA Boston Analyst - (in Boston, MA)) ITS63 DOT IT Service Delivery Specialist 004 Re-Post -SP Create date: 02-Oct-2019 Bid Number: BD-20-1030-0P100-0P110-44570 Note: hourly rate: $43 to $50 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 10/9/2019 04:00:00 PM EST Start Date: 10/21/2019 End Date: 1/30/2020 Client: Department of Transportation Troubleshooting Jobs in MA Boston Specialist - (in Boston, MA)) ITS63 FY20 DOT IT Service Delivery Specialist 003 -SP Create date: 17-Sep-2019 Bid Number: BD-20-1030-0P100-0P110-44015 Note: Maximum acceptable hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Note: Online Submission Submission Deadline: 9/19/2019 04:00:00 PM EST S.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA))    Customer Service Skills job openings in other states Jobs List Transportation Technician 3 -63566 Create date: 24-Oct-2024 No of Submissions : 4 start date : 11/15/2024 End date : 03/01/2025 submission deadline : 10/30/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : <.... (This job is for - job Jobs in TN CHATTANOOGA Consultant - (in CHATTANOOGA, TN)) Administrative Services Assistant -63542 Create date: 22-Oct-2024 No of Submissions : 4 start date : 12/02/2024 End date : 06/30/2025 submission deadline : 10/31/2024 client info : TN DHS Note: * Position Location: Remote * Candidate Must Be Local Description : job Jobs in TN Nashville Administrator - (in Nashville, TN)) Administrative Services Manager-63522 Create date: 16-Oct-2024 No of Submissions : 3 Start date : 12/16/2024 End Date : 11/30/2027 Submission deadline : 11/04/2024 Client Info : TN DOH Note: * Position Location : Hybrid Description : The Tennessee Department of Health (TDH) has an opening for an Administrative Services.... (This job is for - Email Jobs in TN Nashville Manager - (in Nashville, TN)) System Administrator -136052 Create date: 16-Oct-2024 No of Submissions : 3 start date : 11/18/2024 End date : 12/31/2025 submission deadline : 10/22 at 3pm CST. client info : ITS Note: * Position will be 100% remote. * 3 positions. Description : Req.... (This job is for - job Jobs in ND Bismarck Administrator - (in Bismarck, ND)) Project Manager, Sr -63512 Create date: 14-Oct-2024 No of Submissions : 2 Start date : 11/04/2024 End Date : 05/31/2025 Submission deadline : 10/25/2024 Client Info : TN DHS Note: * Position Location : Remote Description : The Technology Business Management Team supports IT through Portfolio & Pro.... (This job is for - job Jobs in TN Nashvelli Manager - (in Nashvelli, TN))     (Analyst: Customer Service Skills, Sound Judgment, Tier 2/3 Support, Monitoring Software Deployment Test Plan in Boston, MA)

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