Telecommunication Applications Windows Web Based Applications Microsoft Office Sof   Requirement id 14269 Job title Manager Job location in Boston, MA Skills required Quality Customer Service, Project Management Methodologies, System Development Life Cycles, Telecommunication Applications Windows W Open Date 18-Jun-2013 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Manager: Quality Customer Service, Project Management Methodologies, System Development Life Cycles, Telecommunication Applications Windows W [Note: Submission Deadline: 06/18/2013 05:00PM] Description: This position is responsible for the delivery of a Customer Self Service IVR system for the Registry of Motor Vehicles (RMV). This candidate will serve as the key interface with department business leaders, IT team leaders/Sr Management, and solution vendors to manage and coordinate the project phases within the intended IVR solution. Required Skills: • Past experience that proves successful delivery of an enterprise wide IVR application. • Experience with delivery of vendor supplied telecommunications software and professional services, specifically with the following solutions vendors: Carousel, Avaya, Genesys. • Excellent client-facing and interpersonal skills with the ability to solicit requirements from the business • Excellent written and verbal communication skills with the ability to articulate complex technical concepts to a broad range of technical and business audiences • Excellent meeting management and effective verbal and written communication skills with diverse audiences • Ability to deliver a complex project from concept through analysis, design and execution across a diverse group of business and technical teams • Ability to link the vendor supplied business solution with the existing technologies to provide a timely, quality customer service experience to the customer on the phone • Working experience with project management methodologies and System development life cycles. • Bachelors degree or equivalent. • 5 - 7 years experience working as a the project manager accountable for enterprise wide system delivery • A minimum of 1 - 2 implementations of telecommunication applications • Working experience managing a vendor based implementation • Excellent project scheduling skills, verbal and written communication skills, with an ability to interact effectively in a collaborative environment with all project members and key business and IT stakeholders. • Knowledge and proficiency within a variety of technology platforms and services, including: Carousel, Avaya, and Genesys telecommunication provided solutions, Windows and Web based applications, Microsoft Office software • Knowledge of the Software Development Lifecycle • Knowledge of Project Management Methodology, including change control management, escalation of issues and risks, status and dashboard reporting, preparation and delivery of Sr Management presentations, as needed, etc. • Team player and self starter.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 14269 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Quality Customer Service job openings in other states Jobs List COBOL Programme - 67727 Create date: 24-Dec-2019 start date: 01/27/2020 submission deadline: Jan 7th, 2020 @ 10:00PM Utah Time. Note: Applicants should clearly document their experience in designing and developing COBOL applications. All applicants must be eligible to work in the United States without spons.... (This job is for - VSAM Jobs in UT SaltLakeCity Consultant - (in Salt Lake City, UT))     (Manager: Quality Customer Service, Project Management Methodologies, System Development Life Cycles, Telecommunication Applications Windows W in Boston, MA)

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