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Excellent Customer Service Skills Technical Trainer Specialist
(Jobs in Boston,
 
Requirement id 68970
Job title Specialist
Job location in Boston, MA
Skills required EXCELLENT ORGANIZATIONAL AND FOLLOW-UP SKILLS, Strong Analytical Skills, not found, Excellent Customer Service Skills Techni
Open Date 10-Apr-2018
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: EXCELLENT ORGANIZATIONAL AND FOLLOW-UP SKILLS, Strong Analytical Skills, not found, Excellent Customer Service Skills Techni

Bid No: BD-18-1206-40000-42602-25742

Submission deadline: 04/16/2018 02:00:00 PM
Start date: 4/26/2018
End date: 3/31/2019

Client: Massachusetts Bay Transportation Authority

Description:

The Technical Trainer/Support Specialist will be responsible for training and supporting Operations personnel and end users as part of the HASTUS software implementation for the MBTA Workforce Modernization Program. This position will perform the following activities and examples, as well as other related tasks as the needs arise.
DUTIES & RESPONSIBILITIES
Assist with the implementation of Workforce Modernization Program (WMP) systems, including, but not limited to, the Daily Operations system and Bid system for Bus, Heavy Rail and Light Rail transportation districts in HASTUS software.
Develop and execute training programs for training new and existing WMP software end users.
Support end users on troubleshooting issues.
Act as liaison between areas and project teams to work through issues.
Assist in implementing and supporting future WMP systems, as appropriate.
Respond to each inquiry, whether from a customer, vendor, or coworker in a professional and courteous manner.
Work any and all shifts and / or locations as assigned or directed.
Uphold the rights and interests of the Authority while building and maintaining effective relationships with employees.
Perform related duties and projects as assigned
EDUCATION AND/OR EXPERIENCE
Three (3) years of experience in bus and / or subway transit operations.
Two (2) years of related supervisory experience in bus and / or subway operations.
A high school diploma or equivalent (GED.) from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Excellent organizational, confidentiality, multitasking and time management skills.
Strong computer and analytical skills.
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Handle sensitive and confidential information in an appropriate manner.
Have excellent customer service and conflict resolution skills.
The ability to provide internal and external customers with a courteous and professional experience. Work any and all shifts and / or locations as assigned or directed.
The ability to work effectively with a diverse workforce.

ACCESS
If appropriate, and subject to the applicable laws and regulations, agency will be responsible for providing Consultant with access to all program files, libraries, personal computer based systems, software packages, network systems, security systems, and hardware as required to complete this work order.
PAYMENT TERMS
This is an hourly rate contract. Invoices will be submitted timely. Invoices will be paid upon approval of the Commonwealth Agency ("Agency") staff responsible for such approvals.
Agency shall reimburse the Contactor at the hourly rate set forth above. Upon receipt of a completed invoice and supporting timesheets, Agency shall process the transaction so that payment is in accordance with the terms of ITS63 and the Commonwealths bill paying policy.
Consultants shall not work in excess of 40 hours in any week without prior written approval by the Agency. Overtime will not be approved. Payment will only be made for hours worked.
No payments beyond the maximum obligation amount will be made unless this SOW is amended in writing.
TERMINATION
The Agency may terminate this SOW at any time for any reason. Notice of termination will be given by the Agency to the Vendor. Notice of termination shall include a termination date upon which the Consultant must vacate agency premises and discontinue use of agency resources. The Vendor shall be responsible for ensuri
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 68970 while calling.
 
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(Specialist: EXCELLENT ORGANIZATIONAL AND FOLLOW-UP SKILLS, Strong Analytical Skills, not found, Excellent Customer Service Skills Techni in Boston, MA)
   
 
     
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