Troubleshooting Monitoring Installation Configuration Networking Technical Certifi   Requirement id 97879 Job title Specialist Job location in Boston, MA Skills required Hardware And Software Support, Customer Service Skills, Tier 2/3 Support, Troubleshooting Monitoring Installation Open Date 17-Sep-2019 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Specialist: Hardware And Software Support, Customer Service Skills, Tier 2/3 Support, Troubleshooting Monitoring Installation Bid Number: BD-20-1030-0P100-0P110-44015 Note: Maximum acceptable hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Note: Online Submission Submission Deadline: 9/19/2019 04:00:00 PM EST Start Date: 9/30/2019 End Date: 12/31/2019 Client: Department of Transportation Description: General Statement of Duties and Responsibilities: Incumbents provide Tier 2 and Tier 3 computer technical support to internal MassDOT customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions. Detailed Statement of Duties and Responsibilities: • Monitor and respond to customer inquiries via telephone, voicemail, email and ticketing systems. • Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. • Consults with peers, developers, network, and server team personnel on the operation of applications for fast and efficient resolution to users issues. • Notifies the appropriate personnel on network outages and other computer system outages. • Images, installs and troubleshoots workstations (PCs) at MassDOT offices including RMV Service Centers and Highway Offices. • Installs, troubleshoots, configures, and deploys software and hardware. • Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. • Supports RMV Service Centers technology needs, this includes maintaining computer systems. • Supports Highway District Offices and Remote Depots technology needs, this includes maintaining computer systems. • Works with outside vendors to report and resolve faulty equipment. • Upgrades workstations to meet software specifications. • Use software utilities to maintain user accounts this includes changing passwords for email and accounts. • Utilize remote tools to troubleshoot, diagnose and resolve user issues as applicable. • Documents and shares special procedures as needed. • Work on special projects as required. Qualifications Required At Hire: • Knowledge and concepts of computer hardware and software support within a Windows environment. • Excellent customer service skills. • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment and work independently. • Ability to establish rapport with others. • Ability to prepare and use technical documentation and flow charts. • Ability to manage assigned vendors when problems are escalated. • Demonstrate ownership of the support ticket lifecycle. • 2-3 Years of Tier 2 and 3 PC/Computer support. • Knowledge of servers and networking technology would be a plus. • Technical certifications are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97879 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Hardware And Software Support job openings in Boston, MA Jobs List ITS63 FY21_DOT_002 Help Desk Analyst/Specialist -SP Create date: 12-Feb-2021 Bid Number: BD-21-1030-0P100-0P110-58629 Note: Online Submission hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 2/19/2021 04:00 PM EST Start Date: 3/1/2021 End Date: 9/30/2021 Client: Departmen.... (This job is for - ServiceNow Jobs in MA Boston Specialist - (in Boston, MA)) ITS63 DOT IT Service Delivery Specialist 002 -SP Create date: 30-Aug-2019 Hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Online Submission Bid Number: BD-20-1030-0P100-0P110-43480 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 9/5/2019 04:00:00 PM EST Start Date: 9/16/2019 End Da.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA))    Hardware And Software Support job openings in other states Jobs List Desktop Support I - 107915 - SP Create date: 15-Aug-2022 start date:08/29/2022 End date:12/30/2022 submission deadline:8/22/2022 4:00:00 PM client info : Milwaukee County Note: * Interview Process: Microsoft Teams w/camera on 1 round * Duration: 12/30/22 with possibility of extension * Local candidates or willing to relocate at.... (This job is for - ITIL Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Doc193461 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ikl5pe.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL Gainesville Analyst - (in Gainesville, FL)) Doc192729 Job 2210 Customer Servcie Analyst A. - Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ij2w7k.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the ca.... (This job is for - job Jobs in FL DefuniakSprings Analyst - (in Defuniak Springs, FL)) Doc195645 Job 2210, Customer Support Analyst B. Inter -SP Create date: 13-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iqau6l.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 4/21/2022 1:00 PM EST Start Date: 5/2/2022.... (This job is for - Troubleshooting Jobs in FL Gainesville Analyst - (in Gainesville, FL)) System Administrator (623091) Create date: 20-Feb-2020 Start Date : 03/02/2020 End Date : 06/30/2020 Submission Deadline : 02/26/2020 Client Info : Henrico County Note: * Interview Type : In Person Only Description : Please read details below before submitting your candidate - they must agree to the terms.... (This job is for - job Jobs in VA GlenAllen Administrator - (in Glen Allen, VA))    Hardware And Software Support job openings in MA Jobs List ITS63 FY20 DOT IT Service Delivery Specialist 001 -SP Create date: 11-Jul-2019 Note: RTR form must be signed by the candidate. Bid Number: BD-20-1030-0P100-0P110-41819 Note: Online Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 7/18/2019 04:00:00 PM Start Date: 7/29/2019 End Date: 1/28/2020 job Jobs in MA Northampton Specialist - (in Northampton, MA)) (Specialist: Hardware And Software Support, Customer Service Skills, Tier 2/3 Support, Troubleshooting Monitoring Installation in Boston, MA)

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