Sound Judgment Technical Certifications Specialist (Jobs in Boston, MA)   Requirement id 107426 Job title Specialist Job location in Boston, MA Skills required Tier 1 And 2 PC/Computer Support, Remote Access Tools, Customer Service, Sound Judgment Technical Certifications Open Date 12-Jun-2020 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Tier 1 And 2 PC/Computer Support, Remote Access Tools, Customer Service, Sound Judgment Technical Certifications Bid Number: BD-21-1030-0P100-0P110-52434 Note: RTR form must be submitted Note: Online Submission Note: Maximum hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 6/24/2020 04:00:00 PM EST Start Date: 7/6/2020 End Date: 1/5/2021 Client: Department of Transportation Description: This role will provide Tier 1 (one), Tier 2 (two) computer technical support to internal customers and perform related work daily. Key tasks include staging desktops, moving and setting up user work areas, and troubleshooting end user problems. The basic purpose of this work is to ensure internal customers can effectively use the computer resources provided to them as tools so that they can in turn perform their job functions. Responsibilities • Monitors & responds to telephone, voicemail, email and ticketing systems to resolve customer issues with the highest level of customer satisfaction. • Performs related duties such as using remote access tools (Goverlan, GoToAssist, etc.) and other software and equipment (inventory scanner). • Implements approved systems and/or programs (software deployment, patches, bios updates, etc.), determines the hardware or software requirements for MassDOT employees, contractors or interns; determines appropriate response to error conditions; verifies data and print-outs for errors and completeness (Active Directory accounts); and consults with users, technical personnel, and vendors to identify and resolve problems or to notify of existing or potential problems. • Images, installs and troubleshoots end user computing equipment such as PCs, laptops, tablets, mobile devices, scanners, printers, and new technology as deployed • Tests systems and/or programs by preparing tests plans and data, conducting, test runs, reviewing input and output data for accuracy and validity, determining causes / system failure and making necessary changes to ensure the validity of the system or program prior to implementation or deployment. • Participates in the activities required for the operation and maintenance of systems by recommending changes and correction and to provide new needs of users. • With direction from IT Operations Management and the Enterprise Desktop Architect, follows all security guidelines and remediation tasks related to PCI to ensure 100% compliancy. • Develops and enhances Service Desk documentation/knowledge and educates end users on applications. • Attends and contributes to professional meetings, seminars, and training to keep up to date with the developments in the IT profession. • Establishes and maintains a collaborative professional rapport with MassDOT peers and customers to ensure timely response and resolution. • Completes all mandatory training as required. • Creates and Maintains user accounts (not limited to changing passwords, adding users and workstations to security groups, and disabling accounts). • Follows all major outage SOP (standard operating procedures) guidelines for local and system wide outages. • Upgrades workstations to meet changing infrastructure needs. • Consumes Service Desk documentation/knowledge and educates end users on applications. • Works on special projects as required. Qualifications • Knowledge and concepts of computer hardware and software support. • Excellent customer service skills. • Ability to prioritize effectively and work efficiently with management supervision • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment. • Ability to establish rapport and work collaboratively with others. • Ability to maintain a professional and courteous work environment at all times. • Ability to prepare and us   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107426 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Tier 1 And 2 PC/Computer Support job openings in other states Jobs List Help Desk Support I _ 20200000076077 Create date: 13-Jan-2020 Start Date :01/27/2020 End Date :08/31/2020 Submission Deadline :01/14/2020 Client Info :OIT Description : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and person.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Tier 1 And 2 PC/Computer Support job openings in MA Jobs List ITS63 FY20 DOT IT Service Delivery Specialist 001 -SP Create date: 11-Jul-2019 Note: RTR form must be signed by the candidate. Bid Number: BD-20-1030-0P100-0P110-41819 Note: Online Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 7/18/2019 04:00:00 PM Start Date: 7/29/2019 End Date: 1/28/2020 job Jobs in MA Northampton Specialist - (in Northampton, MA)) (Specialist: Tier 1 And 2 PC/Computer Support, Remote Access Tools, Customer Service, Sound Judgment Technical Certifications in Boston, MA)

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