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Requirement id 116938
Job title Specialist
Job location in Boston, MA
Skills required Desktop Support, IT Assessment, Windows 10, Active Directory O365 Experience Service
Open Date 25-May-2021
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Desktop Support, IT Assessment, Windows 10, Active Directory O365 Experience Service

Description:

Duties:

The selected applicant will serve as part of a team of technicians coordinating technology refreshes and deployments to end users who are currently working in a hybrid workplace. Candidates should possess a strong background of working with and supporting Windows desktop environments. The selected applicant will be required to possess an excellent working knowledge of Windows 10, Active Directory, O365, and Service Now.

The selected applicant should have in-depth understanding of:

Desktop and laptop imaging processes.
Coordinating end user hardware deployments.
Maintaining an accurate inventory of IT assets.
Supporting equipment moves between facilities.

Candidates should be able to triage complex support issues by understanding business needs and determining the correct next steps and approvals, before proceeding with solutions. Candidates should be able to maintain documentation, effectively share knowledge with the extended team, properly update and notate work order request statuses, and participate in the overall prioritization and planning of work streams.

Candidates should have strong written and oral communications skills, combined with the ability to work effectively with others in establishing cooperative relationships, and in a variety of settings (individuals, groups, inter- and intra-agency, etc.). Writing samples or past communications or process documentation should be submitted.

Preferred Qualifications:

At least two years working in a Service Desk or Desktop support environment.

A familiarity with remote support tools: Goverlan, Go To Assist, Remote Desktop

At least two references from previous technology roles.

A familiarity with overall agile project management methodologies.

A familiarity with end user support for navigating within Microsoft Teams, Excel, and SharePoint
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116938 while calling.
 
Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),
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* Position Location : On Site

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Note:

* INTERVIEW NOTES:

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Job Description :

Desktop Engineer/Architect Opening in Andover, MA!

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(Specialist: Desktop Support, IT Assessment, Windows 10, Active Directory O365 Experience Service in Boston, MA)
     
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