IT Environment Computer Science TechLead (Jobs in Boston, MA)   Requirement id 68882 Job title Tech Lead Job location in Boston, MA Skills required Leadership Experience In A Contact Center Environment, Managing Multiple, Large, Cross-Functional Teams Or Projects, not found, IT Environment Computer Science Open Date 05-Apr-2018 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Tech Lead: Leadership Experience In A Contact Center Environment, Managing Multiple, Large, Cross-Functional Teams Or Projects, not found, IT Environment Computer Science BID SOLICITATION NUMBER: BD-18-1056-ADMFN-HRDAD-25549 Submission Deadline: 4/11/2018 Start Date: 4/16/2018 End Date: 6/30/2018 Client: Human Resources Division Description: General Requirements: * Number of Positions to be filled: 1 * CORI requirements: _X_After candidate selection __ Other (including special requirements): * Interview requirements: __X Initial contact by phone, interview may be in person __ Other: * Maximum acceptable hourly rate range: $80.00-90.00 per hour * May be filled PRIOR TO CLOSE DATE: _X_Yes __No Additional Resume Submission Specifications and Requirements: • Maximum number of resumes per ITS63 Vendors: 3 • Resumes must be emailed to: eotssjobs@mass.gov • The subject line of the email must read: XOC Contact Center • Rates are all-inclusive (travel and any additional expenses are included in the rate) Worksite Address: One Ashburton Place Boston, Massachusetts 02108 Engagement Length: Mid/late April 2018 – June 30th 2018 Project(s) Duration: 6/30/2018 Hours per Week: 37.5 hours Will any travel be required as part of consultant duties? Some travel required for this role, to Commonwealth Contact Centers Rate Card Title from the Rate Card posted on COMMBUYS: Contact Center Operations Practice Lead Position Description We are in need of an energetic, qualified, senior leader in the contact center services space. The preferred candidate will be a key contributor to developing and executing the strategic approach for the provision of standardized technology platforms that meet the needs of the individual contact centers and their respective missions. The Contact Center Operations Practice Lead will be responsible for providing leadership to explore tiered service models and appropriate channels for service delivery, and evaluate opportunities to standardize technology platforms to improve performance and achieve cost savings through economies of scale. The successful candidate must be able to work collaboratively across agencies, discover and champion the needs of business customers and the constituents they serve, and provide technology and process solutions. This position requires a substantial amount of interaction with vendors and service suppliers. This role requires exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels with internal and external parties. The Contact Center Operations Practice Lead will be based primarily in Boston, although the position will require travel to Commonwealth Contact Centers. The role will report to Council leadership, and will require active collaboration with the agencies and contact centers they represent, and other state partners. This is a contract opportunity. Requirements · Bachelors degree from an accredited college or university in business, information technology, computer science, or other related fields, or equivalent combination of education and work experience required. Masters Degree preferred. · Minimum 10 years leadership experience in a contact center environment. · Minimum 10 years leadership responsibility in managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders. · 7+ years of senior leadership experience in a complex contact center and/or IT environment, including setting and delivering strategic objectives and focusing on continuous improvement efforts. Demonstrated ability to develop/articulate a vision and translate into practical actions steps and results. · Broad knowledge of current trends in contact center operations, technology, and service provision. · Prior state government or public service experience is a significant plus. Experience leading contact center opera   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 68882 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),         (Tech Lead: Leadership Experience In A Contact Center Environment, Managing Multiple, Large, Cross-Functional Teams Or Projects, not found, IT Environment Computer Science in Boston, MA)

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