Windows OS All Versions Oracle SQL Analyst (Jobs in North Quincy, MA)   Requirement id 10141 Job title Analyst Job location in North Quincy, MA Skills required Genesys Developer, Genesys Framework, Genesys Voice Platform 8.X, Windows OS All Versions Oracle SQL Open Date 05-Jun-2012 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Genesys Developer, Genesys Framework, Genesys Voice Platform 8.X, Windows OS All Versions Oracle SQL [**Note : Close Date: 06/11/2012 05:00PM**] [Note : Contract Length: 1 year(renewable)] Description : Duties: The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application support for all aspects of the Genesys Contact Center and Nuance IVR Platform and associated infrastructure. This includes integration support among the Avaya S8800 PBX, (GVP, SIP) and any other vendor escalations. Work very closely with the MassDOT OneVoice (Genesys) Contact Center Managers, Agent users and other IT staff to help translate client requirements into system configuration. Be responsible for monitoring systems and satisfy reporting needs to the OneVoice (Genesys) users. The ideal candidate will have a proven track record of experience for supporting high available Genesys/Nuance solutions for enterprise size customers. This candidate will require good working knowledge and background in Contact Center technologies and operations, VoIP & SIP telephony experience and will need to have excellent communication and customer/vendor relations experience. The successful candidate must be capable of and comfortable with working in a team settings; sharing knowledge, skills and specific abilities in an effort to enhance overall team proficiency. Also, the successful candidate will be expected to perform other related duties as directed, but not limited to system backups, system archival; non technical duties as, meetings, conference calls, IT related material deliveries, routine server room organization. Hours may vary due to the dynamic nature of Call Center Operations. Qualifications: • 3+ years of Genesys support and programming experience • Knowledge of one or more of the following disciplines: • Genesys Framework logical Architecture and configuration • Genesys SIP integration to Avaya Session Manager and adjuncts (T-Server, SIP Server) • Contact Center Reporting using Genesys (URS, CCA, Infomart, CCPulse+) • Genesys Inbound Voice Interactive (Object-Based) Routing • Genesys Multi-Channel Services (Speech Enablement Applications, WEB, Chat, SMS) • Genesys Voice Portal (GVP) Nuance IVR Platform support using CIM • Working knowledge of various operating systems (Windows, Unix, AIX) • Working knowledge of Database platforms (Oracle, SQL) • Excellent oral and written communication skills • Good interpersonal and customer facing skills • Excellent problem solver with strong trouble shooting skills • Ability to work with minimal supervision • Working knowledge and skill in: VoiceXML, xHMI, Java, JavaScript, XML (SRGS grammar syntax, and C++ is a plus. • Prior experience mentoring co-workers and/or internal customers to transfer technical knowledge a plus. • Prior experience in technical documentation tasks a must, systems maintenance and business continuity processes a plus. • Genesys Certified Professionals (CIV, DIV, CVP, IWD, CSIP) a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10141 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Genesys Developer job openings in other states Jobs List Genesys Developer (CS2) - 53506 Create date: 02-Jul-2019 Description: Genesys Developer. 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(This job is for - IRD Jobs in NC Charlotte Developer - (in Charlotte, NC)) Genesys Payroll And Mainframe SME - J-11-246-997 Create date: 31-Jul-2017 Start Date : 07/24/2017 End Date : 12/23/2017 Submission Dead Line : 08/04/2017 Description : Genesys Payroll and Mainframe Subject Matter Expert (SME) Location: Chicago, IL (60603) Responsible for Genesys Payroll and Mainframe application production support and enhancement. Shou.... (This job is for - SMEJCL Jobs in IL CHICAGO Developer - (in Chicago, IL)) Voice Engineer - 6582 Create date: 08-Jun-2017 The candidate will provide support and consulting on current contact center platforms including Genesys CTI, IVR, eServices, NICE/IEX workforce management, & Verint workforce management. Responsibilities: * Build knowledge/skills of team members on new technologies (Co-Browse, Chat, Analytics & other) * On-call re.... (This job is for - Troubleshooting NICE Jobs in OH Columbus Engineer - (in Columbus, OH)) Genesys / IWD Engineer Create date: 22-Sep-2016 Start Date : 10/04/2016 Submitted Deadline: 09/28/2016 Description : Requirements: - Genesys IWD with 5+ years of experience: - In depth programming knowledge of Genesys and Genesys IWD call routing, in particular with non-standard out-of-box table lists both creation and revision. - Provide support in validati.... (This job is for - job Jobs in OR Remote Engineer - (in Remote, OR))    Genesys Developer job openings in MA Jobs List Sr Telecom Analyst - ITS43_TelecomAnalyst-FY12-DOT-001 Create date: 13-Mar-2012 [Note : Submission Deadline : 03/16/2012 05:00PM] Job Requirements Duties: The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application support for all aspects of the Genesys Contact Cente.... (This job is for - SIP Jobs in MA Quincy Analyst - (in Quincy, MA)) (Analyst: Genesys Developer, Genesys Framework, Genesys Voice Platform 8.X, Windows OS All Versions Oracle SQL in North Quincy, MA)

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