Office 365 Troubleshooting Specialist (Jobs in Northampton, MA)   Requirement id 94866 Job title Specialist Job location in Northampton, MA Skills required Tier 1 And 2 PC/Computer Support, Hardware And Software Support, Microsoft Office Applications, Office 365 Troubleshooting Open Date 11-Jul-2019 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Specialist: Tier 1 And 2 PC/Computer Support, Hardware And Software Support, Microsoft Office Applications, Office 365 Troubleshooting Note: RTR form must be signed by the candidate. Bid Number: BD-20-1030-0P100-0P110-41819 Note: Online Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 7/18/2019 04:00:00 PM Start Date: 7/29/2019 End Date: 1/28/2020 Client: Department of Transportation Description: GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES Incumbents of positions in this series provide Tier 1 (one), Tier 2 (two), and Tier 3 (three) computer technical support to internal customers and perform related work daily. The basic purpose of this work is to ensure internal customers can effectively use the computer resources provided to them as tools so that they can in turn perform their job functions. Adhere to all MassDOT policies, security standards and directives. To deliver excellent customer service to the people who travel in the Commonwealth and to provide our nations safest and most reliable transportation system in a way that strengthens our economy and quality of life. DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES Common duties of all levels in EDP Systems Analyst Series • Monitor & respond to telephone, voicemail, email and ticketing systems to resolve customer issues with the highest level of customer satisfaction. • Performs related duties such as using remote access tools (Goverlan, GoToAssist, etc.) and other software and equipment (inventory scanner). • Implements approved systems and/or programs (software deployment, patches, bios updates, etc.), determines the hardware or software requirements for MassDOT employees, contractors or interns; determines appropriate response to error conditions; verifies data and print-outs for errors and completeness (Active Directory accounts); and consults with users, technical personnel, and vendors to identify and resolve problems or to notify of existing or potential problems. • Images, installs and troubleshoots end user computing equipment such as PCs, laptops, tablets, mobile devices, scanners, printers, and new technology as deployed • Tests systems and/or programs by preparing tests plans and data, conducting, test runs, reviewing input and output data for accuracy and validity, determining causes / system failure and making necessary changes to ensure the validity of the system or program prior to implementation or deployment. • Participates in the activities required for the operation and maintenance of systems by recommending changes and correction and to provide new needs of users. • With direction from IT Operations Management and the Enterprise Desktop Architect, follow all security guidelines and remediation tasks related to PCI to ensure 100% compliancy. • Develop and enhance Service Desk documentation/knowledge and educate end users on applications. • Attend and contribute to professional meetings, seminars, and training to keep up to date with the developments in the IT profession. • Establish and maintain a collaborative professional rapport with MassDOT peers and customers to ensure timely response and resolution. • Complete all mandatory training as required. • Other duties as assigned Incumbents of this position at this level and higher also: • Create and Maintain user accounts (not limited to changing passwords, adding users and workstations to security groups, and disabling accounts). • Follows all major outage SOP (standard operating procedures) guidelines for local and system wide outages. • Upgrades workstations to meet changing infrastructure needs. • Prioritize effectively and work efficiently   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94866 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Tier 1 And 2 PC/Computer Support job openings in other states Jobs List Help Desk Support I _ 20200000076077 Create date: 13-Jan-2020 Start Date :01/27/2020 End Date :08/31/2020 Submission Deadline :01/14/2020 Client Info :OIT Description : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and person.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Tier 1 And 2 PC/Computer Support job openings in MA Jobs List ITS63 FY21 DOT Service Desk Analyst/Specialist 001 -SP Create date: 12-Jun-2020 Bid Number: BD-21-1030-0P100-0P110-52434 Note: RTR form must be submitted Note: Online Submission Note: Maximum hourly rate: $30 to $40 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 6/24/2020 04:00:00 PM EST Start Date: 7/6/202.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA)) (Specialist: Tier 1 And 2 PC/Computer Support, Hardware And Software Support, Microsoft Office Applications, Office 365 Troubleshooting in Northampton, MA)

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