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LAN Hardware IT Industry Experience Engineer
(Jobs in Quincy, MA)
 
Requirement id 107970
Job title Engineer
Job location in Quincy, MA
Skills required Microsoft Operating Systems, MS Office Suite, Active Directory, LAN Hardware IT Industry Experience
Open Date 03-Jul-2020
Close Date
Job type Not specified
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: Microsoft Operating Systems, MS Office Suite, Active Directory, LAN Hardware IT Industry Experience

Note: Email Submission
Note: RTR form must be submitted
Note: Maximum number of resumes per ITS63 Vendors: 2

Submission Deadline: 7/10/2020
Start Date: 7/20/2020
End Date: 6/30/2021

Client: Executive Office of Health and Human Services (EOHHS)

Description:

Ensures IT issues are addressed, resolved, escalated, communicated and tracked while focusing on customer service and end user satisfaction. This position will require limited travel to various sites as needed or requested.

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

• Deliver imaged units to the designated site location;
• Set up of imaged units, monitors, and peripherals onsite;
• Ensuring operation of newly installed units;
• Serial number scan of assets installed; and
• Provision of serial number scan and verification of assets to site lead or other appropriate site personnel as directed;
• Required imaging technology skills working with SCCM packages and collections;
• Join domain;
• Restore user data (desktop, my documents, favorites, startup, NK2, Dictionary, PST, ipconfig, shares);
• Install / configure additional software to base image (as needed);
• Update users default print location;
• Wipe old PCs onsite and complete sanitization form before removal from site; and
• Scan serial numbers of assets being removed form site and notify Asset Management of removal.
• Responsible for the escalation through appropriate channels of all systems related issues/problems.
• Responsible for the timely and accurate installation of software through the automated process and remediation of all failures.
• Required to travel throughout the state to various sites as needed or requested
• Responsible for performing related duties as required
REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):

• Knowledge of hardware / Microsoft operating systems through current version
• Experience supporting MS Office Suite
• Experience working with Active directory
• Knowledge of and experience with the Local Area Networks (physical and logical).
• Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals).
• Knowledge of IT industry standards.
• Knowledge of the principles, practices and techniques of professional writing and communication methods.
• Ability to follow oral and written instructions.
• Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities
• Knowledge and experience with basic security measures and requirements
• Valid drivers license and access to a vehicle
• Ability to lift-up to 35lbs & push 65Lbs
• Must conduct themselves in a professional manner
QUALIFICATIONS (Education, Years Experience, Certificates):

• 3-5 years of relevant experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing system and call queue.
• Bachelors Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
• Knowledge of hardware / Microsoft operating systems through current version
• Experience supporting MS Office Suite
• Experience working with Active directory
• Knowledge of and experience with the Local Area Networks (physical and logical).
• Knowledge of capabilities and limitations of computer hardware (PCs, Laptops, Printers & Peripherals).
• Knowledge of IT industry standards.
• Knowledge of the principles, practices and techniques of professional writing and communication methods.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107970 while calling.
 
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(Engineer: Microsoft Operating Systems, MS Office Suite, Active Directory, LAN Hardware IT Industry Experience in Quincy, MA)
     
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