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JAVA SCRIPT Service Now Administrator Administrator
(Jobs in Baltimore, MD)
 
Requirement id 85816
Job title Administrator
Job location in Baltimore, MD
Skills required Written And Verbal Communication Skills, Microsoft Excel, Process Management, JAVA SCRIPT Service Now Administrator
Open Date 27-Nov-2018
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Written And Verbal Communication Skills, Microsoft Excel, Process Management, JAVA SCRIPT Service Now Administrator

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform day-to-day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration.
Work with IT Service Management process owners to build requested items and tasks using workflows to manage processes and meet business requirements.
Conduct regular sessions with stakeholders to understand the future needs of ServiceNow platform.
Develop, configure and improve core and custom applications within the ServiceNow platform.
Perform installation and testing of ServiceNow updates and new releases.
Develop systems integrations and process automation.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
Maintain dashboards and report on KPIs & metrics in ServiceNow Performance Analytics/Reporting.

Document/Maintain functional business requirements, process flow diagrams, and business use cases.

REQUIRED SKILLS:

Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
Experience using Microsoft Excel, Word, Visio or similar products.
Experience with process management and improvement.
Must be a self-starter and team player.
Flexibility to work with a variety of personalities and styles.
Adaptable to work in a varied, high-paced exiting, fun environment.
Capable of dealing with and managing conflicts.
Service-oriented attitude.
Detailed and comprehensive understanding of Service Management processes.
Competency in dealing with and coordinating the requirements of multiple business units, entities or other customers of a centralized information technology group.
Comfort in dealing with a distributed IT organization across multiple domains, languages and cultures.

PREFERRED SKILLS

Implementing integrations between ServiceNow and other technologies using supported protocols.
JavaScript experience.
Experience with ServiceNow Orchestration.

EDUCATION and/or EXPERIENCE:

A bachelors degree or higher in Information Technology, Computer Science, Management Information Systems, or closely related field.
5+ years of IT experience with minimum 1-2 years of experience as a ServiceNow System Administrator
Working knowledge of IT Service Management processes such as Service Desk Request Fulfillment, Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
ITIL v3 Foundation certification or higher is preferred.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 85816 while calling.
 
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(Administrator: Written And Verbal Communication Skills, Microsoft Excel, Process Management, JAVA SCRIPT Service Now Administrator in Baltimore, MD)
     
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