Communicate Technical Information So That A Lay Person Can Understand The Informat   Requirement id 103829 Job title Manager Job location in Dimondale, MI Skills required Leadership Skills, Communication Skills, Oral And Written Communication, Communicate Technical Information So Tha Open Date 20-Feb-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Leadership Skills, Communication Skills, Oral And Written Communication, Communicate Technical Information So Tha Start Date :03/02/2020 End Date :09/30/2020 Submission Deadline :02/26/2020 Client Info: CSS- EPMO/PMO/MSF,MSHDA,MLB, MEDC, TIA, Description : Job Description: The required position is for a Senior Project Manager to lead multiple Information Technology (IT) projects in support of the Michigan Department of Treasury. As a member of the Project Management Office (PMO), the project manager will follow the States SUITE methodology (and required deliverables) and utilize the States Project and Portfolio Management (PPM) too, to perform project planning through project closeout. This PM will manage multiple high visibility projects. Primary focus will be on managing Treasurys Contact Center Program and Individual Income Tax (IIT) projects. The vision of Contact Center Program is to provide a modern, reliable and secure platform while focusing on ease of implementation and enhancing taxpayer experience. The primary goal of Contact Center Program is to improve existing contact center with focus on reliability, modernization, security and ease of implementation along with below listed specific goals • Enhance self-service experience to deflect agent-based interactions • Consolidate customer experience and communication channels across various tax types • Consolidate disparate systems • Modernize Interactive Voice Response (IVR) system • Modernize Servers and Database • Modernize Customer Relationship Management (CRM) system • Modernize self-service customer portal • Modernize phones Treasury utilizes the Individual Income Tax (IIT) system for processing and management of individual income tax returns on the Unisys Mainframe. Approximately 5.5 million returns are processed each year. Information comes from a variety of sources, including JPMC and MI e-File. Results of this processing flow to many State Agencies as well as multiple Treasury bureaus. Treasury utilizes the Garnishment and Levy (GAL) system to receive, offset, and administer garnishments and levies. Approximately $23 billion in garnishments and levies are loaded into GAL annually and approximately $117 million of garnishments and levies are offset annually by GAL. Advanced experience managing programs of projects, complex projects or multiple projects. Demonstrated and advanced understanding of project management methodologies. Relies on experience and judgment to plan and accomplish goals. A significant degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. • Designs, plans, and coordinates work teams. • Follows standard project management industry practices such as the PMIs framework. • Understands business and technical objectives of a project and works closely with project sponsor. • Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. • Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. • Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project team members. Handles complex application features and technical designs. • Designs and implements the components required for complex application features   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103829 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Leadership Skills job openings in other states Jobs List SOFTWARE ARCHITECT - CONSULTANT-11372-1 Create date: 12-Sep-2024 No of Submissions : 2 start date :10/14/2024 submission deadline : 9/19/2024 client info : Department of Administration Note: Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? Q) INTERVIEW AVAILABILITY: How soon can you schedule an interview (da.... 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