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Dynatrace PowerBI Agile Methodologies Oracle SQL Plus Analyst
(Jobs in Lansing,
 
Requirement id 142039
Job title Analyst
Job location in Lansing, MI
Skills required Large Scale System, Triage Collections And Forensics, Customer Support Experience, Dynatrace PowerBI Agile Methodologies Or
Open Date 03-Jul-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Large Scale System, Triage Collections And Forensics, Customer Support Experience, Dynatrace PowerBI Agile Methodologies Or

start date : 07/31/2023

End date : 1 Years from projected start date

submission deadline : 7/11 at 10am EST.

client info : DHHS

Note :

* Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.

* Duration: 1 year with possible extension.

* Remote or On-site: Candidates MUST be local or relocate from day of acceptance at their own expense. Will need to be onsite starting day 1 for hybrid work schedule. NO REMOTE ONLY OPTION.

Description :

The primary focus is around the maintenance and support of our salesforce platforms and middleware platforms. The team will work on implementing a cross functional agile team to support production defects and technical support supporting DHHS. Currently, the environments host two Salesforce Orgs that handle MI Bridges, Foster Care Portal, Antigen Portal, Mandatory Reporter, and SHOARS web applications in addition to the 150+ API integrations supported by the middleware solution (IBM ACE and IBM DataPower). In the upcoming year, several significant projects both business and technical will be the focus of this team in partnership with our vendor partners including but not limited to: Migration to the new OpenShift platform from the existing OpenShift platform, automated reconciliation solution with downstream systems, implementation of tools and advanced concepts supporting DevSecOps, Enhancing and supporting technical solutions for the Child Welfare Modernization projects, among many more Business and Technical Projects. The team works with Business and Technical teams to develop and implement Monthly Releases for both enhancement and maintenance requests.

Skills Required:
5+ years of experience supporting large scale system as a Triage analyst
Experience with customer support using tools such as Dynatrace, Elk and Power BI
Experience with processing IT related tickets
Experience using Oracle SQL to generate and execute complex queries for Triage analysis
Experience using Azure DevOps
Experience using Agile methodology
Knowledge of APIs and Asynchronous programming
Experience working in healthcare industry is a plus
Experience training junior analyst is a plus
Knowledge of IBM middleware products such as App Connect Enterprise and DataPower
Excellent communication and documentation skills are desired
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142039 while calling.
 
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(Analyst: Large Scale System, Triage Collections And Forensics, Customer Support Experience, Dynatrace PowerBI Agile Methodologies Or in Lansing, MI)
   
 
     
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