DevOps Helix Product Experience Analyst (Jobs in Lansing, MI)   Requirement id 149751 Job title Analyst Job location in Lansing, MI Skills required Excel, Microsoft Project, Interpersonal And Communication Skills, DevOps Helix Product Experience Open Date 30-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Excel, Microsoft Project, Interpersonal And Communication Skills, DevOps Helix Product Experience Posting title* : Lansing, MI - IT - DTMB - CTO - Network - Business Analyst 5 No of Submissions : 1 Start date : 10/21/2024 End Date : 1 Years from projected start date Submission deadline : 10/7/2024 10:00:00 AM Client Info : Network Note: * - Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview could be held in-person, so please make sure your candidate is available to come onsite for an interview if requested. * Duration: 1 year with extension possible * Position location: Lansing, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. * Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the onsite/hybrid schedule) Description : Position Title: Business Analyst5 Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Complete Description: ? Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration. ? Ability to obtain and report business and technical requirements ? Facilitate review sessions to discuss projects ? Excellent customer and communication service skills ? Work with multiple network platforms, such as, WAN, MLAN,WLAN, Security, Voice, and Videoconferencing ? Disseminate information effectively to all technical teams, customers, and technical managers ? Understand a large (enterprise) and complex network environment Skills, Experience and Education: Bachelors Degree, Required Organization and Prioritization skills are Mandatory Communication and Interpersonal skills are Mandatory Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required Minimum 1-3 years experience with Clarity is Preferred Minimum 3-5 years experience with Microsoft Project and Excel is Required Minimum 2-3 years experience with DevOPs is Preferred Minimum 3-5 years experience with Remedy/Helix is Required Minimum 3-5 years working within a Telecommunicationsenvironment is Required Minimum 3-5 years experience in a large Enterprise setting is Required Minimum 3-5 years work experience with multiple network platforms is Required Minimum 3-5 years working with multiple network lines of service is Required Minimum 5+ years dealing with customers is Required   Call 502-379-4456 Ext 100 for more details. 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