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Requirement id 135290
Job title Engineer
Job location in Lansing, MI
Skills required Bachelor Degree In IT Related Field, Data Structures, API Development, Chatbot Software Java Development Kotlin
Open Date 25-Jul-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Bachelor Degree In IT Related Field, Data Structures, API Development, Chatbot Software Java Development Kotlin

start date:8/22/2022
End date: 1984 Hours from projected start date

submission deadline:7/29/2022 10:00:00 AM

client info : End User Support

Note:

* Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.

* Duration: 1 year with possible extension.

Description:

Seeking a Google Dialogflow Conversational AI Developer to work with stakeholders and other developers to design, develop, test, and maintain Virtual Agents. The developer must have a good understanding of artificial intelligent concepts and apply them to provide better customer service experience. They must have strong analytical and programming skills and be able to analyze and interpret complex data.

Responsibilities:

• Develop, test, and maintain Google Dialogflow Virtual Agents.
• Gather and document requirements, provide feedback on any technical limitations and make suggestions to support best practices.
• Work with NICE inContact IVR development team on technical design to define the events,intents,and parameters.
• Participate in release management process including promoting changes to production.
• Work with business team on continuous improvements such as updating verbiage, fallout analysis,and feature recommendations.
• Build Dialogflow fulfillment webhooks.
• Troubleshoot and solve issues in production environment.

Required Skills:

• Bachelors Degree or foreign equivalent.
• 2-3 years of programming experience with a good understanding of data structures and API development.
• 2-3 years of experience developing chatbot and/or voicebot on Dialog flow ES or similar platform.
• Proficient in one or more object-oriented programming languages (Java, Kotlyn, Python, C#, Golang, Dart, C/C++, Objective-C).
• Good understanding of Google Cloud Platform(GCP).
• Knowledge of best practices and experience configuring Intents, Entities, Events, Context,Response Text/ SSML response and fallbacks.
• Collaborate with the design and business team to create optimum training phrases.
• Understanding of the Dialogflow environments, version control and deployment processes.
• Interest ininnovative Call Center technologies.
• Clear communication, documentation, and note-taking skills.

Desired Skills:

• Background in ContactCenter technology and operations.
• Knowledge of analytics and data visualization.
• 2-3 years experience with Rest API integrations
• Experience with DevOps tools and processes.
• Experience with test driven development methodology and automated testing tools.
• Proficient in SQL and Stored Procedures such as RDS, Oracle, SQL Server or similar.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135290 while calling.
 
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(Engineer: Bachelor Degree In IT Related Field, Data Structures, API Development, Chatbot Software Java Development Kotlin in Lansing, MI)
     
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