Customer Service Information Services TIME MANAGEMENT Organizational Skills Planni   Requirement id 12171 Job title Specialist Job location in Shoreview, MN Skills required TroubleShooting Skills, Project Lead, Project Plans, Customer Service Information Services TI Open Date 24-Jan-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Specialist: TroubleShooting Skills, Project Lead, Project Plans, Customer Service Information Services TI ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This is a hands-on position and primarily interacts with internal systems used for the onboarding and setup of new clients and client programs, used in the production of customized PVC cards. Under general supervision, is the primary functional point of contact with the client while the client is in the conversion, deconversion process or adding additional products for card production. Works directly with clients to analyze requirements and data in order to facilitate the entry of information into internal systems which drive the creation of production files for the purpose of producing customized PVC cards. Simulates or recreates customer production issues and troubleshoots processing, data or setup issues. Provide detailed explanations to clients regarding intricacies around program setup. Job Scope This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a functional specialist and works independently with guidance as needed. Responsibilities Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded. Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact. Report customer project accomplishments and deliverables to management. Review and approve card program changes and trend opportunities for department development. Manage non-routine, complex processing and change requests. Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills. Proactively identify operational opportunities to increase service quality or efficiency. Build and enhance positive working relationships with key Fiserv client institutions, processors and internal stakeholders. Assess operational opportunities to increase service quality or efficiency. Prepare and maintain detailed project plans, status reports, and issues logs. Represent customer and operational requirements to internal Fiserv organizations. Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines. Coordinate internal Fiserv resources to ensure delivery on commitments. Qualifications Bachelors/Degree or equivalent experience. Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services. Must understand secure and non-secure card personalization requirements per industry standards. Excellent time management, organization, and planning skills are essential. Able to set priorities, influence others, and manage customer expectations. Demonstrated success in customer relationship management. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. Excellent verbal, written, presentation and interpersonal skills are required. Strong project management skills required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 12171 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    TroubleShooting Skills job openings in other states Jobs List Executive Consultant -63407 Create date: 23-Sep-2024 No of Submissions : 3 start date : 10/01/2024 End date :06/30/2025 submission deadline : 10/15/2024 client info : TN DOH Note: * Position Location: Hybrid Description : The Program Evaluation Lead is responsib.... 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