Help Desk Consultant (Jobs in Jefferson City, MO)   Requirement id 141544 Job title Consultant Job location in Jefferson City, MO Skills required Helpdesk Support, Technical Documentation, End User Support, Help Desk Open Date 08-Jun-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, Technical Documentation, End User Support, Help Desk start date : 07/10/2023 End date : 12/29/2023 submission deadline : 6/13/23 @4:00PM CST. client info : DMH Note : * Interview Process: Interviews will be conducted virtually via WebEx * Duration of the Contract: Award through 12/29/2023, however DMH may extend contract duration by 6 months. * Onsite or Remote? Local candidates only. Open to remote work but Resource will need to come onsite to complete on-boarding and orientation and report to office minimum of 1 day weekly thereafter. Description : As the DD Help Desk Analyst, you will be an integral part of the Divisions efforts to support internal IT applications managed by the Department of Mental Health. You will be responsible for providing tier 1 help desk support for technical issues, provisioning user access and security roles, answering questions, and providing information, advice, and instruction to users on issues varying from simple to moderate complexity. You will also support the Division by generating user stories and feature descriptions for internal applications. Strong analytical, communication, and writing skills are required. Additional duties responsibilities include: • Monitor multiple methods of issue reporting; • Maintain help desk ticketing system for end users; • Analyze help desk tickets and direct users to the most appropriate solution; • Analyze and test software updates; • Review user roles and security roles for end users; • Review and follow technical documentation related to a wide range of issues; • Direct interaction and advisement of DMH business users; • Creation of user stories and software feature descriptions; • Review and update documentation related to issue resolution • Writing procedures for help desk; and • Additional duties as assigned. Knowledge, skills, and abilities of this position include: • Critical thinking and problem-solving skills are required; • Ability to communicate with end users in a professional and user-friendly manner; • Ability to document issues and follow technical instructions; • Ability to prioritize and handle multiple priorities simultaneously; • Ability to coordinate and consult with other team members to complete work; • Ability to identify and resolve issues; • Ability to analyze and escalate issues in an efficient and clear manner; and • Intermediate to advanced experience with Microsoft Excel and Microsoft Access.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141544 while calling.   Other jobs in MO: Clayton (1), Kansas City (6), Morrisville (1), Saint Louis (3), St Louis (15), Helpdesk Support job openings in Jefferson City, MO Jobs List Business Analyst 5 - 107861 - SP Create date: 11-Aug-2022 start date:9/12/2022 End date:06/30/2023 submission deadline:8/18 at 4pm CST client info : DOR Note: * This is 100% onsite, not remote option. * Posting will close 8/18 at 4pm CST * Long-term assignment! Likely to extend beyond 6/2023. .... (This job is for - QAT Jobs in MO JeffersonCity Analyst - (in Jefferson City, MO))    Helpdesk Support job openings in other states Jobs List VDOT Infrastructure Solutions Architect 4 - (737232) Create date: 29-May-2024 Onsite No of submissions :2 Start date :05/17/2024 End date :06/30/2024 Submission deadline : 6/3/2024 Client info : VDOT * Note : *.Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. *If selected, an initial phone screen w.... (This job is for - job Jobs in VA Fairfax Architect - (in FAIRFAX, VA)) NJATSCU Business Systems Consultant 3 Helpdesk (731445) Create date: 20-Mar-2024 Job Title: NJATSCU Business Systems Consultant 3 Helpdesk / Customer Support (731445) Hybrid start date :03/24/2024 End date :07/20/2024 submission deadline : 3/25/2024 client info : Judiciary Description : Position is Hybrid;.... 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(This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA))    Helpdesk Support job openings in MO Jobs List Help Desk Support Technician Create date: 15-Dec-2015 Note: Start Date : 12/25/2015 Submission Deadline : 12/21/2015 Client Info : Experis Description: Position Type: Help Desk Support Technician Location: St. Louis, MO Contract length: 9 months Pay Rate Range: $35.00-$38.00 per hour corp to corp (This job is for - job Jobs in MO StLouis Developer - (in St Louis, MO)) (Consultant: Helpdesk Support, Technical Documentation, End User Support, Help Desk in Jefferson City, MO)

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