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Communication Skills Analyst
(Jobs in GREENSBORO, NC)
 
Requirement id 43192
Job title Analyst
Job location in Greensboro, NC
Skills required IT Industry Experience, Web Based Application Development, HTML &Javascript, Communication Skills
Open Date 10-Feb-2015
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: IT Industry Experience, Web Based Application Development, HTML &Javascript, Communication Skills

Must have:

TeaLeaf experience - hands on experience
Will be the only one currently with this experience at this time
If person has TeaLead Admin experience that is a huge plus - or someone that would like to grow into the TeaLeaf Administrator
JobOn Questions
* Define your experience with Tealeaf? versions? Functionality?
* How would you report on a particular visitor behavior using IBM Tealeaf?
* Define how you would get value out of a tool like Tealeaf? Provide an example.
CUSTOMER EXPERIENCE MANAGEMENT ANALYST
The Customer Experience Management Analyst will be part of the enterprise architecture group and will report to the Lead UX Architect. The position will be responsible for the support of the companys websites and will be closely involved in supporting a base of users across the organization in their report requests. The applications analyst will also be performing detailed analysis on the usage of our online tools and provide recommendations to the respective teams on how to improve user adoption.
DETAILED RESPONSIBILITIES/DUTIES:
Support day to day data requests for our websites using TeaLeaf and Site Catalyst
Support the development team in their investigation of reported issues using Tealeaf.
Work with the IT infrastructure teams to administer TeaLeaf and optimize the configuration of our analytics tools.
Communicate with various teams within the IT organization to ensure all key performance indicators are being tracked on the websites.
Test and audit the quality of the data collected and work with the development teams to correct any inaccuracies/inconsistencies.
Coordinate with the rest of the team members to ensure timely execution of project plans.
Help with the analysis of usage patterns of our online tools. Actively contribute to finding new methods to understand user behavior and areas of struggle in their online experience
Present data findings to senior management and key stakeholders
REQUIRED QUALIFICATIONS:
Skills:
Demonstrated knowledge with HTML, Javascript.
Knowledge with web analytics tools, i.e. TeaLeaf and Site Catalyst
Experience with applying tags to web pages for capturing data.
Excellent communication skills, both oral and written.
Strong interpersonal skills to build effective business relationships
Experience:
5 years demonstrated experience in the Technology/IT industry
5 years demonstrated experience in web based technologies.
3 years demonstrated experience in TeaLeaf.
1 + years demonstrated experience in SiteCatalyst.

Education:
Bachelors degree in Computer Science or related field
PREFERRED QUALIFICATIONS:
Experience with SiteCatalyst preferred.
Experience with creating events/dimensions in Tealeaf
Understanding of network traffic concepts
Tealeaf cx, cxImpact, cxView experience
Temp to Hire
Yes
Will this position have financial management or advisement responsibility for company/client funds?
No
Will this position have access to sensitive personal data? (ie: SSN, Credit or Bank Account #s)
Yes
Will the position have the authority to issue payments or enter into contracts above $100,000?
No
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 43192 while calling.
 
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(Analyst: IT Industry Experience, Web Based Application Development, HTML &Javascript, Communication Skills in Greensboro, NC)
     
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