KPIs Crystal Analyst (Jobs in Greensboro, NC)   Requirement id 105745 Job title Analyst Job location in Greensboro, NC Skills required Back-End Experience, SQL, Strong Communication Skills, KPIs Crystal Open Date 14-Apr-2020 Close Date Job type Contract to Hire Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Back-End Experience, SQL, Strong Communication Skills, KPIs Crystal Job Description : Responsible for a variety of activities focused around capturing data from IVR and Contact Center applications and analyzing, cleansing, manipulating that data for enterprise reporting purposes. Focus on gathering requirements and designing and delivering solutions within call center operations space. This position delivers solutions that improve operational performance in regards to call center operations, the customer experience and client expectations. The position works to fully understand new initiative Voice requirements and the leading KPIs associated with the use of IVR technology. Partners with Technology and call analytic resources to ensure call behavior and associated metrics are well-documented and monitored for enterprise impact Role: • Support the implementation of voice technology solutions that enhance the customer experience and operational efficiencies • Work with backend Genesys reporting tools and tools like CX Insights, CC Pulse, and Pulse • Understand underlying data structures and create front end reports with tools like Crystal Reports Requirements: • Backend Genesys reporting tools and tools like CX Insights, CC Pulse, and Pulse • Experience driving change and improving the customer experience with IVR and Voice technology in a dynamic, high volume, fast paced environment • 2 years experience in call behavior analysis with an emphasis on technology delivery and reporting/ monitoring metric impacts across the enterprise • Significant experience acting as a liaison with Information Technology Resources and delivery partners • Proficiency in SQL • Strong communication, leadership, interpersonal and organizational skills with the ability to multi-task.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 105745 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Back-End Experience job openings in other states Jobs List Full Stack Developer - 66167 Create date: 25-Aug-2020 Note :This candidate needs to be a true 50/50 Full Stack Developer with an extensive focus in ReactJS and NodeJS. Candidate must be local : Yes Candidate must be our W2 Employee. Job Description : CEB (Continuing Education of the Bar • California) is a self-supporting program of the University of Californ.... 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