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Engineering Configuration Experience Implementation Engineer
(Jobs in Mooresvil
 
Requirement id 94487
Job title Engineer
Job location in MOORESVILLE, NC
Skills required Work Force Central, WFM Operations, Telephony Skills, Engineering Configuration Experience Imp
Open Date 28-Jun-2019
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Work Force Central, WFM Operations, Telephony Skills, Engineering Configuration Experience Imp

Candidate must be our W2 Employee

Description:

Responsible for:

The support and maintenance of multiple workforce management environments including troubleshooting of complex issues and providing support
Working directly with the vendor on the planning and design of future releases of the workforce management application
Documenting, testing and deploying large system upgrades including both infrastructure and application upgrades

Qualifications:

Workforce Management (Aspect) experience including implementation, ongoing maintenance of schedules and staffing database, and the development of ad-hoc reports
Understanding of First Derivatives Delta Software and functionalities
Experience supporting the network, software and hardware for multiple systems throughout the enterprise. This support included working directly with internal customers and vendors to solve easy to complex problems
Avaya CMS experience including the design and scripting of reports, researching advanced options, and specifying changes to maintain VDN, vector and skill routing.
Experience in metrics analysis including the design, maintenance, and presentation of reports to varying levels of management.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94487 while calling.
 
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(Engineer: Work Force Central, WFM Operations, Telephony Skills, Engineering Configuration Experience Imp in MOORESVILLE, NC)
     
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