User Experience Computer Skills Knowledge Written And Oral Communication Skills An   Requirement id 135629 Job title Analyst Job location in Raleigh, NC Skills required MS Windows 10, Operating Systems, Ticketing Systems, User Experience Computer Skills Knowledg Open Date 08-Aug-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: MS Windows 10, Operating Systems, Ticketing Systems, User Experience Computer Skills Knowledg Start date :08/15/2022 End Date :02/10/2023 Submission deadline :08/12/2022 Client Info :NCAOC Description : ***This is a remote position working a weekend shift, Thursday, Friday, Saturday, and Sunday from 9:00AM - 7:00PM. (working 10 hours shifts four days a week) ***Candidates are required to have high speed internet and are expect to be available during the hours listed above. The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction. Primary responsibilities include but are not limited to the following: • Respond via telephone or electronically to inquiries and requests for assistance. • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. • Provide consultation, support, and/or training to clients of computer equipment or other NCAOC based applications. • Provide routine and non-routine support for a broad range of NCAOC applications or provide in-depth support for a narrowly defined area of technology. • Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. • Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, status, and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams. This position reports to the Judicial Support Center Supervisor. The work schedule for this position is weekend shift, Thursday, Friday, Saturday, and Sunday from 9:00AM - 7:00PM. This position is a 100% remote work position. KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software. Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems. Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135629 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), MS Windows 10 job openings in Raleigh, NC Jobs List NCAOC - Service Support Analyst- Junior (733388) Create date: 04-Apr-2024 Remote start date :04/22/2024 End date :06/30/2024 submission deadline :04/10/2024 client info : NCAOC Description : ***This is a remote position with an occasional request to report to the office for a shift that includes team meetings.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCAOC - Service Support Analyst- Junior (689758) Create date: 08-Aug-2022 Start date :08/15/2022 End Date :02/10/2023 Submission deadline :08/12/2022 Client Info :NCAOC Description : ***This is a remote position working combo shift, Monday - Friday from 6:00PM - 2:00AM. ***Candidates are required to have high speed internet and are expect to be available during .... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCAOC - Service Support Analyst- Junior (689755) Create date: 08-Aug-2022 Start date :08/15/2022 End Date :02/10/2023 Submission deadline :08/12/2022 Client Info :NCAOC Description : ***This is a remote position working first shift, Monday - Friday from 8:00AM to 5:00PM. ***Candidates are required to have high speed internet and are expect to be available during.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCAOC - Service Support Analyst- Junior (689756) Create date: 08-Aug-2022 Start date :08/15/2022 End Date :02/10/2023 Submission deadline :08/12/2022 Client Info :NCAOC Description : ***This is a remote position working second shift, Monday - Friday from 4:00PM - 12:00AM. ***Candidates are required to have high speed internet and are expect to be available durin.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))    MS Windows 10 job openings in other states Jobs List NJ Treasury - Computer Operator 2 (690731) Create date: 22-Aug-2022 start date :09/12/2022 End date : 06/30/2023 Submission deadline :08/31/2022 Client Info:Treasury Description : This position will be responsible for monitoring and maintaining the production systems; reporting issues and errors. The production systems will process the checks/coupons and tax re.... (This job is for - job Jobs in NJ Trenton Consultant - (in Trenton, NJ)) Desktop Support-3 - WISCJP00018139 Create date: 10-Mar-2021 Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/11/2021 by 8:00 a.m. CT Client Info : CCAP - Wisconsin Supreme Court (CCAP) Note : * Duration: Initial Period: 03/22/2021 - 06/30/2021; Renewals/Extensions through 6/30/2022 Description .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))     (Analyst: MS Windows 10, Operating Systems, Ticketing Systems, User Experience Computer Skills Knowledg in Raleigh, NC)

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