ITIL Framework Active Directory Analyst (Jobs in Raleigh, NC)   Requirement id 139897 Job title Analyst Job location in Raleigh, NC Skills required Windows 10, Software Installation And Support, Technical Solution, ITIL Framework Active Directory Open Date 28-Mar-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows 10, Software Installation And Support, Technical Solution, ITIL Framework Active Directory Onsite Start date :05/01/2023 End Date :09/30/2023 Submission deadline :04/03/2023 Client Info :CoR-IT Description : Enterprise IT Operations Specialist The City of Raleigh is seeking an Enterprise IT Operations Specialist providing remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the City. This position supports the deployment, relocation, and upgrade of end-user hardware, and provides timely and effective issue resolution and request fulfillment. The IT Department plays a major role in the Citys recognition for innovation. The department has recently won the following awards: · 2019 Drexel LeBow Analytics 50 Award for analytics innovation · 2019 IDC Smart Cities North America Award for Urban Planning and Land Use Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include: · Third Best City to Work In (Fortune, 2019) · Third Best State Capital in Which to Live (WalletHub, 2019) · Second Place in Livability.coms 2019 Top 100 Best Places to Live The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play. DUTIES AND RESPONSIBILITIES • Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience • Performs hardware installations, repairs, maintenance, software installations and upgrades • Recommends process changes that improve the implementation, maintenance, and support of end-user equipment and software • Maintains documentation for each incident or request, and escalates complex problems to the next level of support • Takes responsibility for follow-up services or problem escalation • Coordinates vendor repair services for onsite and offsite work • Diagnoses errors or technical problems, and determines and implements proper solutions • Provides end-user training as required • Effectively works with customers, service desk and technical services personnel • Builds positive relationships with customers TYPICAL QUALIFICATIONS Education Associates Degree in information technology or directly related field and two years of related technology support experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Certifications, licenses and registrations Depending on assignment, some positions may require: ? Valid North Carolina Class C Drivers License with a satisfactory driving record. ? Specific technology-related certifications based upon assignment. Desired Certifications: Microsoft, A+, ITIL ADDITIONAL INFORMATION Desired Skills • Demonstrates a customer orientation • Manages and prioritizes workload • Proficient in Microsoft Windows and Office applications • Technical support experience with Apple products a plus • Creative problem-solving ability • ITIL Framework • IT Service Management (ServiceNow experience a plus) • End-user computing technologies • Active Directory management • Strong organizational skills and very detail oriented • Innovative and results orientated • Effectively communicates orally and verbally • Works well and collaborates with others • Ability to diagnose issues with complex systems and quickly provide guidance • Vendor management   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139897 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Windows 10 job openings in Raleigh, NC Jobs List NCDPS - Service Support Analyst- Expert (746260) Create date: 13-Sep-2024 Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this.... 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