Asset Management Communicate And Collaborate With External And Internal Customers   Requirement id 145569 Job title Analyst Job location in Raleigh, NC Skills required Windows 10, Office 365, Ticketing Systems, Asset Management Communicate And Collabo Open Date 31-Jan-2024 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows 10, Office 365, Ticketing Systems, Asset Management Communicate And Collabo Remote Start date :02/05/2024 End Date :06/30/2024 Submission deadline :02/06/2024 Client Info : NCAOC Description : ------------------------------------------------------ ***This is a remote position with an occasional request to report to the office for a shift that includes team meetings. This shift includes a 1 hour lunch/dinner break*** AOC HOLIDAYS are listed at the end of the description. ***Candidates are required to have high speed internet and are expect to be available during the hours listed above.*** The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction. Primary responsibilities include but are not limited to the following: • Respond via telephone or electronically to inquiries and requests for assistance. • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. • Provide consultation, support, and/or training to clients of computer equipment or other NCAOC based applications. • Provide routine and non-routine support for a broad range of NCAOC applications or provide in-depth support for a narrowly defined area of technology. • Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. • Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, status, and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams. This position reports to the 2nd Shift Judicial Support Center Supervisor. The work schedule for this position is Monday - Friday 5:00PM - 2:00AM. The weeks that have a holiday, the candidate will take other days off that are normally worked as to not exceed 40 hours. This position is a remote work position except for the occasional team meetings that are held in the office at NCJC. This shift includes a 1 hour lunch/dinner break. KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software. Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems. Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience. The shift work for this position will include holidays. Ive listed the 2024 holidays below: January 1st, January 15th, March 29th, May 27th, July 4th, September 2nd, November 11th, 28th, and 29th, and December 24th, 25th, and 26th.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145569 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Windows 10 job openings in Raleigh, NC Jobs List NCDPS - Service Support Analyst- Expert (746260) Create date: 13-Sep-2024 Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this.... 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