Customer Service Communication Skills Both Verbal And Written Analyst (Jobs in   Requirement id 147077 Job title Analyst Job location in Raleigh, NC Skills required Service Support Analyst, IT Support, Active Directory, Customer Service Communication Skills Bo Open Date 29-Apr-2024 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Support Analyst, IT Support, Active Directory, Customer Service Communication Skills Bo Onsite No of Submissions : 1 start date :05/27/2024 End date :05/27/2024 submission deadline : 05/03/2024 client info : NCDHHS-PH Description : Position Overview: This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs. ·Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals. ·Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates theoutlook email account for our Active Directory called EADS. ·Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position. ·Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system. ·Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes. Knowledge,Skills, and Abilities Required: Toreceive credit for all your work history and credentials, you must list thei nformation on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following: ·Excellent verbal and written communication skills ·Ability to establish and maintain effective working relationships with coworkers,officials, and the public ·Ability to work independently with minimum supervision ·Ability to effectively manage multiple tasks and priorities ·Capable of resolving routine problems based on existing documentation, training, and resources ·Previous working experience providing technical support · Proven ability deploying and configuring desktop and laptop computers, and peripheral devices   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147077 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Support Analyst job openings in Raleigh, NC Jobs List NCDPS - Service Support Analyst- Expert (746260) Create date: 13-Sep-2024 Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (740564) Create date: 09-Jul-2024 Onsite No of Submissions : 2 start date :07/01/2024 End date :06/30/2025 submission deadline : 07/11/2024 client info : NCDIT Note: * Agency Interview Type: Webcam Interview Only Description : **This is a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (730389) Create date: 28-Feb-2024 Remote start date :03/18/2024 End date :06/28/2024 submission deadline :02/29/2024 client info : NCDIT Description : **This is a remote position. DIT Service Desk is the 24×7x365 single point of contact for customer submitted.... (This job is for - ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Expert Service Support Analyst - 452590 Create date: 04-May-2016 Description: Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Expert Service Support Analyst- 450343 Create date: 14-Apr-2016 Description: This position is responsible for imaging PC/laptops that have been requested by the business units/techs. This position shall be skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate softwar.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))        Service Support Analyst job openings in NC Jobs List NC - FTCC - Service Support Analyst- Junior (730161) Create date: 29-Feb-2024 Onsite start date :03/04/2024 End date :09/30/2024 submission deadline :03/01/2024 client info : Fayetteville Technical Community College Description : ***All FTCC staff are working 100% onsite. The candidate will be expected to work fi.... (This job is for - job Jobs in NC Fayetteville Analyst - (in Fayetteville, NC)) NC - WSSU - Service Support Analyst- Junior (708496) Create date: 10-Apr-2023 Onsite Start date :04/10/2023 End Date :08/31/2023 Submission deadline :04/14/2023 Client Info :WSSU - CSS Description : ------------------------------------------------------ This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. **THI.... (This job is for - job Jobs in NC Salem Analyst - (in Salem, NC)) (Analyst: Service Support Analyst, IT Support, Active Directory, Customer Service Communication Skills Bo in Raleigh, NC)

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