User Documentation ITSM Analyst (Jobs in Raleigh, NC)   Requirement id 148353 Job title Analyst Job location in Raleigh, NC Skills required Team Player, IT Customer Service, Technical Staff, User Documentation ITSM Open Date 11-Jul-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Team Player, IT Customer Service, Technical Staff, User Documentation ITSM * Onsite No of Submissions : 2 Start date : 06/26/2024 End Date : 06/25/2025 Submission deadline : 07/12/2024 Client Info : NCDPS Note: * Either Phone or In Person Description : Business Analyst needed to perform analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: • Serve as ServiceNow ITSM and process improvements technical point of contact. • Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. • Display willingness to be adaptable, research independently and consistently process complex information quickly. • Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. • Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. • Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. • Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. • Assist management with project coordination and act as backup when required. • Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. • Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate, Canva, Visio, etc). • Additional duties may include, assisting other sections to   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148353 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Team Player job openings in other states Jobs List Social Worker 2 - 62363 Create date: 14-Mar-2024 Start date : 03/11/2024 End date : 06/30/2024 Submission deadline : 03/22/2024 Client info : TN DOH Note : * Position Location : Hybrid Description : . Team Lead: Functions as supervisor of the team as well as fulfi.... (This job is for - Healthcare Jobs in TN Columbia Architect - (in Columbia, TN)) Project Manager- Consultant - 10766-1 Create date: 27-Mar-2023 Start date :17 APRIL 2023 End Date : 12 MONTHS FROM THE START DATE Submission deadline :4/3/2023 Client Info : Note: * INTERVIEW PROCESS * One or more (up to three) interviews via phone and/or video. Local interviews may be conducted in-person. * INTERVIEW AVAILABILITY: Ho.... 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(This job is for - job Jobs in SC Columbia Manager - (in Columbia, SC)) Marketing Analyst-Coordinator 4 Create date: 29-Apr-2021 Responsibilities: External Activations (events [owned and sponsored], associations) Own the “menu” of activation options related to partners and coordinate marketing execution through those opportunities. Manage the events & activation calendar to ensure all details are linked and kept up-to-date for team collaborat.... (This job is for - Strategies Jobs in NY NEWYORK Consultant - (in New York, NY))     (Analyst: Team Player, IT Customer Service, Technical Staff, User Documentation ITSM in Raleigh, NC)

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