Troubleshooting Analyst (Jobs in Raleigh, NC)   Requirement id 149465 Job title Analyst Job location in Raleigh, NC Skills required Service Support Analyst, Windows 10, Office 365, Troubleshooting Open Date 13-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Support Analyst, Windows 10, Office 365, Troubleshooting Onsite No of Submissions : 2 start date :09/23/2024 End date :09/22/2025 submission deadline : 09/16/2024 client info : NCDPS Note: * Agency Interview Type: Either Webcam Interview or In Person * Typical Experience: 84+ months The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of end user devices. Description : Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Functional: • Project Management - Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion. • Technical Knowledge – Significant technical knowledge to serve as resource for other Analysts and Specialists. • Technical Solution Development - Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success. • Planning and Organizing – Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions. • Technical Support – Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions. • Consultancy Skills – Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions. Core: • Teamwork – Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. • Customer Service – Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. • Effective Communications – Interprets and communicates information, ideas, and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience. • Organizational Awareness – Demonstrates in-dep knowledge of enterprise, its opportunities and constraints. Fosters relationships for organizational success. • Professional Standards – Adheres to DPS and DAC IT standards, is punctual and uses time efficiently.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149465 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Support Analyst job openings in Raleigh, NC Jobs List NCDIT - Service Support Analyst- Expert (740564) Create date: 09-Jul-2024 Onsite No of Submissions : 2 start date :07/01/2024 End date :06/30/2025 submission deadline : 07/11/2024 client info : NCDIT Note: * Agency Interview Type: Webcam Interview Only Description : **This is a.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Service Support Analyst- Mid Level (735095) Create date: 29-Apr-2024 Onsite No of Submissions : 1 start date :05/27/2024 End date :05/27/2024 submission deadline : 05/03/2024 client info : NCDHHS-PH Description : Position Overview: This position will assist the NC Medicaid Infrastruc.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Expert (730389) Create date: 28-Feb-2024 Remote start date :03/18/2024 End date :06/28/2024 submission deadline :02/29/2024 client info : NCDIT Description : **This is a remote position. DIT Service Desk is the 24×7x365 single point of contact for customer submitted.... (This job is for - ServiceNow Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Expert Service Support Analyst - 452590 Create date: 04-May-2016 Description: Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Expert Service Support Analyst- 450343 Create date: 14-Apr-2016 Description: This position is responsible for imaging PC/laptops that have been requested by the business units/techs. This position shall be skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate softwar.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC))        Service Support Analyst job openings in NC Jobs List NC - FTCC - Service Support Analyst- Junior (730161) Create date: 29-Feb-2024 Onsite start date :03/04/2024 End date :09/30/2024 submission deadline :03/01/2024 client info : Fayetteville Technical Community College Description : ***All FTCC staff are working 100% onsite. The candidate will be expected to work fi.... (This job is for - job Jobs in NC Fayetteville Analyst - (in Fayetteville, NC)) NC - WSSU - Service Support Analyst- Junior (708496) Create date: 10-Apr-2023 Onsite Start date :04/10/2023 End Date :08/31/2023 Submission deadline :04/14/2023 Client Info :WSSU - CSS Description : ------------------------------------------------------ This candidate is required to work onsite for the duration of the engagement in Winston-Salem, NC. **THI.... (This job is for - job Jobs in NC Salem Analyst - (in Salem, NC)) (Analyst: Service Support Analyst, Windows 10, Office 365, Troubleshooting in Raleigh, NC)

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