Attention To Detail Technical Support MS Windows MS Office Active Directory Manage   Requirement id 108169 Job title Specialist Job location in Raleigh, NC Skills required IT Service Management, Computing Skills, Organizational Skills, Attention To Detail Technical Support MS Open Date 13-Jul-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: IT Service Management, Computing Skills, Organizational Skills, Attention To Detail Technical Support MS Start Date :08/24/2020 End Date :02/26/2021 Submission Deadline:07/17/2020 Client Info:CoR-IT Note: * Agency Interview Type:Either Webcam Interview or In Person * Candidates will be working onsite full time for the full duration of this engagement. Description: The City of Raleigh is seeking an Enterprise IT Support Specialist position to provide remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment, throughout the City. ****Candidates will be working onsite full time for the full duration of this engagement. The Enterprise IT Support Specialist position provides remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the City of Raleigh. This position supports the deployment, relocation, and upgrade of end-user hardware, and provide timely and effective issue resolution and request fulfillment. The Enterprise IT Support Technician is a direct report to the Enterprise IT Operations Manager for the City of Raleigh Information Technology Department. Duties and Responsibilities Essential Duties: • Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience • Performs hardware installations, repairs, maintenance, software installations and upgrades • Recommends process changes that improve the implementation, maintenance, and support of end-user equipment and software • Maintains documentation for each incident or request, and escalates complex problems to the next level of support • Takes responsibility for follow-up services or problem escalation • Coordinates vendor repair services for onsite and offsite work • Diagnoses errors or technical problems, and determines and implements proper solutions • Provides end-user training as required • Effectively works with customers, service desk and technical services personnel • Builds positive relationships with customers This position does not require any supervisory or management responsibilities. Typical Qualifications Education and Experience Associates Degree in information technology or directly related field and two years of related technology support experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Licensing/Certifications Valid North Carolina Class C Drivers License with a satisfactory driving record required. Desired Certifications Microsoft, A+, ITIL Desired Skills • Demonstrates a customer orientation • Manages and prioritizes workload • Proficient in Microsoft Windows and Office applications • Technical support experience with Apple products a plus • Creative problem-solving ability • ITIL Framework • IT Service Management (ServiceNow experience a plus) • End-user computing technologies • Active Directory management • Strong organizational skills and very detail oriented • Innovative and results orientated • Effectively communicates orally and verbally • Works well and collaborates with others • Ability to diagnose issues with complex systems and quickly provide guidance • Vendor management Additional Information Knowledge of: • Standard practices, methods and materials of assigned work. • Technology and customer support practices and procedures. • Project management principles and practices. • Bu   Call 502-379-4456 Ext 100 for more details. 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