Communication Skills Both Verbal And Written Projects Implementing Processes In An   Requirement id 133571 Job title Specialist Job location in Raleigh, NC Skills required Issue Management, Technical Applications, Monitor Network, Communication Skills Both Verbal And Wri Open Date 05-May-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Issue Management, Technical Applications, Monitor Network, Communication Skills Both Verbal And Wri Start Date :05/02/2022 End Date :08/26/2022 Submission Deadline :5/4/2022 Client Info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment, so the candidate must come onsite during onboarding to pick up the state issued computer and to complete the remaining onboarding tasks. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense. The NC DIT-Transportation is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOTs standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some l   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133571 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Issue Management job openings in other states Jobs List Project/Program Manager - Level 3 - CTDS Scrum Master Create date: 08-Mar-2023 start date:4/10/2023 End date:04/09/2024 submission deadline:04/10/2023 client info: CT DAS Note: * Remote Position Description: The Scrum Master will provide support across various cross-functional project teams focused on driving the end-to-end digital product lifecycle fo.... (This job is for - job Jobs in CT Hartford Manager - (in Hartford, CT)) NJTransit Unified Communications Project Manager (697587) Create date: 09-Nov-2022 Hybrid Start date :11/29/2022 End Date :08/31/2023 Submission deadline :11/11/2022 Client Info :TRANSIT Description : --------------------------------------------- • The infrastructure of information technology comprises of hardware systems, software, network connections and servers. .... (This job is for - job Jobs in NJ Newark Manager - (in Newark, NJ)) Project/Program Manager - Level 3 - CTDS Lead Scrum Master Create date: 26-Sep-2022 start date:11/1/2022 End date:10/31/2023 submission deadline:10/31/2022 client info : CT DAS Note: * Position Location: Remote Description: The Lead Scrum Master will provide support across various cross-functional project teams f.... (This job is for - job Jobs in CT Hartford Manager - (in Hartford, CT)) SCC Project Manager - PMP (678668) Create date: 22-Mar-2022 Start Date :04/1/2022 End Date :03/31/2023 Submission Deadline: :03/25/2022 Client Info: SCC Note : * Agency Interview Type: Web Cam Interview Only Description: *please do not submit candidates submitted to previous req, 675889 *local Richmond c.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) SCC Project Manager - PMP (675889) Create date: 14-Feb-2022 Start Date :02/28/2022 End Date :03/01/2023 Submission Deadline :02/17/2022 Client Info : SCC Note : * Agency Interview Type: Web Cam Interview Only Description : *local Richmond candidates strongly preferred *candidates must possess an a.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA))    Issue Management job openings in NC Jobs List Issue Management Consultant - 54610 Create date: 24-Oct-2019 Candidate must be our W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens Description: Issues Management · Risk background · BPM – Business Process Modelling · Develops a relationship with business partner an.... (This job is for - BPM Jobs in NC Charlotte Consultant - (in Charlotte, NC)) (Specialist: Issue Management, Technical Applications, Monitor Network, Communication Skills Both Verbal And Wri in Raleigh, NC)

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