Specialist (Jobs in Raleigh, NC)   Requirement id 141047 Job title Specialist Job location in Raleigh, NC Skills required Account Management, Administartion Skill, Ms Active Director Experience, Open Date 19-May-2023 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Account Management, Administartion Skill, Ms Active Director Experience, Remote Start date :05/29/2023 End Date :08/18/2023 Submission deadline :05/24/2023 Client Info :NCDOT Description : ------------------------------------------------------ ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. ** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time. The NC DIT-Transportation is seeking a Technical Specialist resource for a contract engagement to work with the Service Desk/Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management. Uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security. Serves as a technical resource on all of NCDOTs standard desktop applications to 12,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues. Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level. Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge as demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, an ability to effectively interact with a broad   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141047 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Account Management job openings in Raleigh, NC Jobs List NCDOT - Technical Specialist - Junior - Normal (724915) Create date: 17-Nov-2023 Remote Start date :11/27/2023 End date :05/10/2024 Submission deadline :11/27/2023 Client info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be r.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (712321) Create date: 02-Jun-2023 Remote start date :06/12/2023 End date :05/10/2024 submission deadline : 06/08/2023 client info : NCDOT Description : ------------------------------------------- ***The candidate will be allowed to work remotely until all staff retu.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (707549) Create date: 28-Mar-2023 Remote Start date :04/03/2023 End Date :08/18/2023 Submission deadline :04/03/2023 Client Info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contra.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (689009) Create date: 29-Jul-2022 Start date :08/15/2022 End Date :04/28/2023 Submission deadline :08/04/2022 Client Info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at .... (This job is for - Denormalized Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (688831) Create date: 29-Jul-2022 Start date :08/08/2022 End Date :08/08/2023 Submission deadline :08/04/2022 Client Info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ** Remote work for contractors is at .... (This job is for - Denormalized Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Account Management job openings in other states Jobs List VITA - Security Customer Success Analyst (747921) Create date: 03-Oct-2024 No of Submissions : 2 Start date : 10/01/2024 End Date : 04/30/2025 Submission deadline : 10/9/2024 Client Info : VITA Note: * Agency Interview Type : Web Cam Interview Only * Hybrid Description : *Candidates will be required to attend monthly .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Desktop Support IV - 120130 - SP Create date: 24-Jul-2023 start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -119844-SP Create date: 07-Jul-2023 Start date : 08/14/2023 End Date : 06/30/2024 Submission deadline : 7/14 at 4:00PM CST. Client Info :DPI Note : Interview Process: Teams interview Duration: 6/30/24 Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : --.... (This job is for - Imaging Jobs in WI Madison Engineer - (in Madison, WI))    Account Management job openings in NC Jobs List NC - City Of New Bern- Linux Sys Admin (592397) Create date: 12-Apr-2019 Start Date :04/15/2019 End Date :07/19/2019 Submission Deadline :04/18/2019 Client Info :NC - City of New Bern Description : Day to day support is not required. The contractor will be utilized as requirements materialize throughout the period of performance. It is .... (This job is for - job Jobs in NC NewBern Consultant - (in New Bern, NC)) (Specialist: Account Management, Administartion Skill, Ms Active Director Experience, in Raleigh, NC)

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