Customer Service Management Technical Specialist REST Specialist (Jobs in Ralei   Requirement id 146926 Job title Specialist Job location in Raleigh, NC Skills required ServiceNow Administration, IT Service Management, Software Development Life Cycle (SDLC), Customer Service Management Technical Sp Open Date 22-Apr-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: Kamlesh Coolsoft Job Description Specialist: ServiceNow Administration, IT Service Management, Software Development Life Cycle (SDLC), Customer Service Management Technical Sp Hybrid No of Submissions : 2 start date :05/13/2024 End date :05/13/2025 submission deadline :04/24/2024 client info : NCDIT Description : **The candidate will need to be onsite as needed, but at least once a month. **The max rate for this position is $95.00/hour. ServiceNow Developer position is housed in the NCDIT. This role provides support for the states use of its ITSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working with a team of ServiceNow professionals. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: • Perform any necessary enhancements, upgrades, or maintenance on the platform • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance • Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items • Be able to gather business requirements, analyze, and translate into technical documentation and development • Monitor application performance and analyze code • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions • Proactively researching and suggesting enhancements to existing engagements • Develop and implement fixes for bugs and issues found in ServiceNow production • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. • Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: • Bachelors degree in Computer Science, Information Systems, or a related field • 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items • Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRAMP administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Drive for Results • Organizational Agility   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146926 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), ServiceNow Administration job openings in Raleigh, NC Jobs List NCDIT - Technical Specialist- Junior (745207) Create date: 27-Aug-2024 Remote No of Submissions : 2 start date :09/09/2024 End date :05/30/2025 submission deadline : 08/29/2024 client info : NCDIT Description : This is a request for a contractor with specific skills in support of ServiceNow and th.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    ServiceNow Administration job openings in other states Jobs List Expert Software Architect-6599 Create date: 13-May-2022 Job Description: Software Architect - Makes high-level design choices and dictates technical standards, including software coding standards, tools, and platforms. Designs multi-leveled architecture or component interactions of a large scale software system. Expert 84+ months - Candidate is able to provide guidance to larg.... (This job is for - ITSM Jobs in NY Albany Architect - (in Albany, NY)) SAN Administrator 3 - 102176 - SP Create date: 30-Mar-2022 start date:4/11/2022 End date:04/07/2023 submission deadline:4/6/2022 client info : ITS Note: * Remote/telework Description: we are looking to contract with a vendor to provide trained, established, experienced IT Professionals,.... (This job is for - GRC Jobs in ND Bismark Administrator - (in Bismark, ND)) KSU ServiceNow Administrator (630676) Create date: 04-Jun-2020 Start Date: 7/1/2020 End Date: 1/1/2021 Submission Deadline: 6/11/2020 Client Info:KSU - UITS Note: * Agency Interview Type:Either Web Cam or In Person Description: The ServiceNow Administrator is responsible for implementing the long-term vision of the ServiceNow platform for the Un.... (This job is for - CSS HTML Jobs in GA Kennesaw Administrator - (in Kennesaw, GA)) ServiceNow Admin Developer Analyst - 128520 Create date: 19-May-2020 Note: * On-site/Remote: On-site Responsibilities ServiceNow Admin/Developer/Analyst Location: Smithfield, VA Position Type: Contract to Hire Qualifications: Experience working in a Service Desk, Technical Desk, or Service Desk facility with two or more years .... (This job is for - Developer Analyst Jobs in VA Smithfield Developer - (in Smithfield, VA)) Product Specialist 3/PS3 _ 68984 Create date: 18-Feb-2020 Start Date : 03/09/2020 End Date : 06/30/2020 Submission Deadline : Monday 2/24 @ 10AM Client Info : DOT Note: * Interview: Onsite only- local candidates please (local to Ohio). Please submit resumes in a word document and remove all candidate personal information (phone,address,em.... (This job is for - ITIL Jobs in OH Columbus Specialist - (in Columbus, OH))     (Specialist: ServiceNow Administration, IT Service Management, Software Development Life Cycle (SDLC), Customer Service Management Technical Sp in Raleigh, NC)

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