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PROVEN ANALYTICAL AND PROBLEM SOLVING ABILITIES Federal Regulations Specialist
 
Requirement id 150531
Job title Specialist
Job location in Raleigh, NC
Skills required Configuration Management, Technical Specialist, IT Service Management, PROVEN ANALYTICAL AND PROBLEM SOLVING AB
Open Date 18-Nov-2024
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Configuration Management, Technical Specialist, IT Service Management, PROVEN ANALYTICAL AND PROBLEM SOLVING AB

Hybrid

No of Submissions : 2

Start date : 11/01/2024

End Date : 05/30/2025

Submission deadline : 11/20/2024

Client Info : NCDIT

Note:

* Agency Interview Type: Webcam Interview Only

Description :
------------------------------------------------------

The Service Configuration Manager is essential in establishing, maintaining, and governing the Configuration Management Database(CMDB) in preparation for the implementation of the ServiceNow platform. This role ensures that the agencys IT infrastructure, services, and assets are accurately recorded, tracked, and maintained to facilitate smooth integration with ServiceNow.

Key responsibilities include managing the configuration management team and ensuring the accuracy and completeness of the configuration management system. The Service Configuration Manager will develop, implement, and oversee policies and procedures that uphold the integrity of the configuration management processes, aligning with industry best practices and state regulations to enhance service delivery and change management. Additionally, this role involves chairing the Configuration Control Board, coordinating all configuration management activities to ensure compliance and effective oversight.

Key Responsibilities:

Design and architect the configuration management system, including the creation and maintenance of a configuration model that ensures all configuration items (CIs)—including hardware, software, cloud services, and virtual assets—are accurately recorded and classified.
Plan and oversee the implementation of the Configuration Management Database (CMDB), ensuring it meets the ongoing and evolving requirements of IT and the business.
Architect changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business.
Document standard operating procedures for service configuration management and develop a training program for the configuration management team and stakeholders.
Work with the internal controls department to audit the configuration management system for accuracy and compliance.
Work with the internal controls department to audit the configuration management system for accuracy.
Collaborate with business leaders and business analysts to ensure that the configuration management system is providing value to the organization.
Assess and authorize changes to the configuration model and configuration management system.
Direct and mentor the team of configuration management analysts, ensuring compliance with defined standards and procedures.
Oversee security, backup, networking, patching, updating, and change management tasks related to the configuration management system
Monitor the quality of data within the CMDB and maintain accurate records of all configuration items (CIs), including hardware, software, cloud services, and virtual assets.
Track the lifecycle of CIs from requisition to retirement, ensuring accurate and up-to-date records.
Collaborate with the Change Advisory Board to evaluate the impact of changes on the environment using information from the CMDB.
Chair the Configuration Control Board (CCB) to approve and oversee changes to the configuration management system and its infrastructure.
Review and approve significant changes to the IT infrastructure that could affect the CMDB.
Facilitate audits to verify the accuracy and integrity of the CMDB data and resolve any compliance issues.
Facilitate communication between IT and business units to ensure alignment with Configuration Management goals.
Mentor and train teams on Configuration Management best practices, policies, and procedures.


Qualifications:
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150531 while calling.
 
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(Specialist: Configuration Management, Technical Specialist, IT Service Management, PROVEN ANALYTICAL AND PROBLEM SOLVING AB in Raleigh, NC)
     
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