End User Documentation Analyst (Jobs in Rocky Mount, NC)   Requirement id 138936 Job title Analyst Job location in ROCKY MOUNT, NC Skills required Operating Systems, IT Service Management, Problem Management, End User Documentation Open Date 06-Feb-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Operating Systems, IT Service Management, Problem Management, End User Documentation start date : 02/13/2023 End date : 02/02/2024 submission deadline : 02/10/2023 client info : NCDOT - Turnpike Note : * This is an onsite position. * Interview Type : In Person Only Description : Under the direct supervision of the North Carolina Turnpike Authority (NCTA) IT systems manager, the Desktop Administrator is required to provide first-level support for North Carolina Quick Pass (NCQP) Customer Service Center (CSC) issues related to computers and telephones, including problem determination, escalation, tracking, and resolution. Assists local and remote users with resolving computer hardware, computer software applications, and network/voice communication/connectivity issues for a 12 x 6 production environment. Provide timely reporting of IT Operations work orders and inventory status. Perform network administration maintenance tasks in accordance with established procedures. Essential Job Duties 1. Desktop administrator ensures that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support. 2. Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends. 3. Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users. 4. Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems, and end-user network administration (password resets, permissions, restarting services). 5. Responsible for a user, account, and service provisioning. 6. Responsible for installing/deploying software on endpoints. 7. Responsible for assigning and escalating new incoming support requests. 8. Record, track, escalate, update calls, and close tickets thru problem management software. 9. Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation. 10. Quote, submit purchase requests, and receive shipments for IT-related items, as needed. 11. Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management. 12. Effectively communicate technical information to non-technical audiences. 13. Some occasional traveling may be required, for example to remote CSC locations within 150 miles vicinity of Raleigh, NC. Work Environment • Typical work schedule is daytime hours Monday-Friday, with some night and weekend hours as required to support installations. Travel to statewide tolling and roadside facilities as required on-site in the State of North Carolina. Qualifications • Minimum 2-year degree in a closely related field from an accredited college or university with coursework related to the major responsibilities of the position. • Minimum 1-year Enterprise level Help Desk experience. • Excellent oral and written communication skills. • Excellent troubleshooting skills. • Ability to set priorities and accomplish tasks with minimal supervision. • Experience with supporting Windows 10/11 desktop environment and familiar with active directory. • Basic hardware and software troubleshooting (break/fix) knowledge. • Ability to work with diverse groups, the general public, consultants, and staff, with sensitivity to their needs, priorities, promises made, and commitments. • Ability to work effectively both as a self-starter and in team environme   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138936 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Operating Systems job openings in other states Jobs List Desktop Support IV - 134975 Create date: 18-Sep-2024 No of Submissions : 2 Start date : 10/28/2024 End Date : 06/30/2025 Submission deadline : 9/25/24 at 4:00PM CST. Client Info : UW - Madison Note: * Interview Process: First round via Teams, Second round On-site in Madison. * Duration of the Contract: 6/30/2025 with .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) NETWORK OPERATIONS CENTER TECHNICIAN - 11277-1 Create date: 10-Jul-2024 Candidate Submission Limit Per Supplier: 2 Start date : 7/29/24 Submission deadline : 7/18/2024 Client Info : Clemson University Note : Q) INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? 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