Internet Applications Customer Support Experience Customer Support Skills MS Outlo   Requirement id 110850 Job title Specialist Job location in Mercer County, NJ Skills required Excellent Oral And Written Communication Skills, Mobile Applications, Web Based Applications, Internet Applications Customer Support E Open Date 15-Oct-2020 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Excellent Oral And Written Communication Skills, Mobile Applications, Web Based Applications, Internet Applications Customer Support E Start Date : 10/26/2020 End Date : 06/30/2021 Submission Deadline : 10/22/2020 Client Info : DOH - Epidemiology/Communicable Disease Control Note: * Agency Interview Type: Either iLinc Web Cam or In Person interview Description: This Technical Specialist is a technical user support staff member dedicated to providing technical assistance in the contact tracing effort for COVID-19 for the State of NJ This contractor will serve as a Contact Tracing Service Desk Support Agent responsible for assisting State of NJ Contact Tracers with operational, technical, and procedural questions/issues as they fulfill the Contact Tracing mission. As part of this role, they also provide technical coaching and training to stakeholders. Requests/issues are logged in as “tickets” for follow-up/resolution. These tickets are entered and managed/resolved using the States web-based service management and ticketing system. Time is spent both e-mailing and on the phone coordinating, diagnosing, and troubleshooting the Contact Tracer issues. These are support requests for technical/IT issues involving web accessed (mobile and laptop) application software as well as the States Contact Tracing Internet Telephony system. Key Responsibilities: Resolves basic technical issues. Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (Senior Tech Support Specialist) IT Service Desk - provides first level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution Follow-up with end users to provide status updates as per service level guidelines (SLAs) Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets). Communicates with customers at all levels of technical and non-technical skills sets Follow standard operating procedures (SOP) and makes use of knowledge management systems Work collaboratively with people across the organization Skills/Qualifications (Required): Able to communicate effectively in English, both written and verbally Use and familiarity with both web/internet based applications and mobile applications Working knowledge of the Microsoft Office application suite including MS Outlook / Office365 email Sound understanding of customer support, operations, and processes Skills/Qualifications (Preferred): Experienced with using a helpdesk or trouble-ticket management system (e.g. Jira, Freshdesk, ServiceNow, Salesforce, etc.) – is a plus Able to communicate effectively in a secondary language – is a plus Familiarity with assisting users with logging on and accessing systems – is a plus Experience working in a IT Service Desk/inbound Call Center environment – is a plus Associates (or equivalent) degree in an Information Technology related field - is a plus Solid analytical/cognitive skills to troubleshoot complex and technical problems Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrate capability to achieve results under pressure in a fast-paced client driven environment Strong desire and enthusiasm to serve customers   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110850 while calling.   Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),    Excellent Oral And Written Communication Skills job openings in other states Jobs List Information Security Engineer Create date: 03-Nov-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call; then in-person Requirements Years of work experience: 6 year(s) Responsibilities Title : Software Security Engineer Location : remote for now, but will be expected to work in the Aurora, CO, Philadelphia, PA.... 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(This job is for - Support Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) CyberSecurity Network Engineer Create date: 07-Oct-2020 Requirements Years of work experience: 1 year(s) Responsibilities 10 years of experience Experience with Cybersecurity Languages Must have English Native or bilingual proficiency (This job is for - Cybersecurity Jobs in CA Irving Engineer - (in Irving, CA)) Angular Lead Create date: 14-Sep-2020 On-site/Remote: Remote Requirements Minimum education: Bachelor Years of work experience: 9 year(s) Responsibilities Hands-on experience and knowledge on Angular 2 and above (preferred 6 & 7) Worked on life sciences / medical devices projects, regulated environment (FDA). .... (This job is for - job Jobs in MD Columbia TechLead - (in Columbia, MD))     (Specialist: Excellent Oral And Written Communication Skills, Mobile Applications, Web Based Applications, Internet Applications Customer Support E in Mercer County, NJ)

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