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IT Applications Technical Analysis Troubleshoot Mac OS Android OS ITIL Certificati
 
Requirement id 133854
Job title Specialist
Job location in Mercer County, NJ
Skills required WEB Application, Ticketing Systems, System Support, IT Applications Technical Analysis Troub
Open Date 17-May-2022
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: WEB Application, Ticketing Systems, System Support, IT Applications Technical Analysis Troub

Start Date : 05/19/2022

End Date : 06/30/2022

Submission Deadline : 5/20/2022

Client Info : DHS


Description :

Some notes:
-This position is a remote position that requires someone to be located in the EST time zone.
-It is a role that will extend beyond the dates above for a longer timeframe
-This is an opening for 3 positions, so please submit as many a 6 candidates per vendor.

As a Product Specialist 2 with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing

This role will report through the Service Desk Manager
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133854 while calling.
 
Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),
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(Specialist: WEB Application, Ticketing Systems, System Support, IT Applications Technical Analysis Troub in Mercer County, NJ)
     
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