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Helpdesk Support Business Processes Workflow BRD Test Scripts Software Testing Col
 
Requirement id 139159
Job title Analyst
Job location in Trenton, NJ
Skills required Business Analysis, Customer Service, End User Support, Helpdesk Support Business Processes Work
Open Date 17-Feb-2023
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Business Analysis, Customer Service, End User Support, Helpdesk Support Business Processes Work

start date : 02/12/2023

End date : 08/12/2023

submission deadline : 2/22/2023

client info : Judiciary

Note :

* This is a Hybrid role. The Selected Resource will be required to work onsite Tuesday & Thursday every week.

* Interview Type : In Person Only

Description :

The Business Analysis 4 serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.

Responsibilities:
The BA will be responsible for the support of various Judiciary applications.
- The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.

- The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.

Skills required:

- Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139159 while calling.
 
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