Oracle Written And Verbal Communication Skills Problem Solving Skills Presentation   Requirement id 44314 Job title Analyst Job location in Warren, NJ Skills required Computer Science, Microsoft Office Products, SQL, Oracle Written And Verbal Communication Open Date 23-Mar-2015 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Computer Science, Microsoft Office Products, SQL, Oracle Written And Verbal Communication Client: Verizon Wireless Location: Warren NJ 07059 (f2f will be required after phone interview) Initial 6 month contract, extensions likely ** MANAGER JUST LOOKING FOR A BUSINESS/SYSTEMS ANALYST WITH PRIOR TELECOM DOMAIN KNOWLEDGE, NO OTHER TRUE REQUIREMENTS ** Description * Design caller experience for IVR DTMF and speech enabled applications. * Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details. * Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. * Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development * Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. * Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. * Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. * Analyze and identify any trends and provide recommendations. * Ability to manage multiple projects of varying complexities and is highly organized. Required qualifications: * 4+ years of related professional experience or equivalent combination of education and experience * Big plus - experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing. * Bachelors Degree in Computer Science or equivalent * Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook * Good command on SQL/Oracle * Excellent written and verbal communications skills. * Strong analytical and problem solving skills. * Excellent interpersonal skills; team player * Ability to work in a fast-paced environment * Flexible and Professional * Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities * Goods presentation skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 44314 while calling.   Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),    Computer Science job openings in other states Jobs List Network Engineer III - 137015 Create date: 07-Nov-2024 Bid Limit Per Vendor : 2 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/14/2024 at 4:00PM CST Client Info : Supreme Court Note : * Interview Process: via Teams * Duration of the Contract: 6/30/2025, with potential for extension * Onsite or Remo.... 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