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TIME MANAGEMENT Service Now Administrator Or Certified Salesforce Admin Ticket Tra
 
Requirement id 135301
Job title Administrator
Job location in Columbus, OH
Skills required College Degree Or Equivalent Technical Study, Call Center Supervisor, Ms O365 Exchange And Unified Communication Environment., TIME MANAGEMENT Service Now Administrato
Open Date 25-Jul-2022
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: College Degree Or Equivalent Technical Study, Call Center Supervisor, Ms O365 Exchange And Unified Communication Environment., TIME MANAGEMENT Service Now Administrato

Start date :08/01/2022

End Date :06/30/2023

Submission deadline :07/26/2022

Client Info :DAS

Description :

Years of Relevant Experience:

3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support

Preferred Education:

4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

Mandatory skills

Microsoft O365,
ability to type 40+ WPM, excellent time management Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.

Qualifying questions

if any Are you able to provide access to a computer as well as a consistent internet connection?
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135301 while calling.
 
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(Administrator: College Degree Or Equivalent Technical Study, Call Center Supervisor, Ms O365 Exchange And Unified Communication Environment., TIME MANAGEMENT Service Now Administrato in Columbus, OH)
     
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