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Customer Service Skills Analyst
(Jobs in Columbus, OH)
 
Requirement id 95086
Job title Analyst
Job location in Columbus, OH
Skills required Helpdesk Support, Customer Service, not found, Customer Service Skills
Open Date 16-Jul-2019
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Helpdesk Support, Customer Service, not found, Customer Service Skills

start date:7/29/2019
End date:06/30/2020
submission deadline:Monday 7/22/2019 at 10:00am EST



Note:

* Onsite interviews will be conducted on Wednesday 7/12. Do not submit candidates that cannot interview onsite on the 12th.


Description:

Help Desk Analyst 1

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Requirements:
• 1+ year of professional experience working with computers in a Help Desk/Support role
• 1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.
• Great customer service skills are required for this position.
• Previous experience with ServiceNow preferred
• CompTIA A+ Certification preferred
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 95086 while calling.
 
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Note:

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Description :


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Description:

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Description :

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* Note :
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(Analyst: Helpdesk Support, Customer Service, not found, Customer Service Skills in Columbus, OH)
     
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