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ServiceNow Ticketing Systems Consultant
(Jobs in Columbus, OH)
 
Requirement id 93674
Job title Consultant
Job location in Columbus, OH
Skills required Call Center Experience, Helpdesk Support, Excel, ServiceNow Ticketing Systems
Open Date 11-Jun-2019
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Call Center Experience, Helpdesk Support, Excel, ServiceNow Ticketing Systems

start date:7/1/2019
End date: 11/01/2019
submission deadline:Friday 6/14 @ 10AM

Description:

Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables
• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment
• Complete assigned tasks.
• Strong communication skills; both written and spoken
Mandatory Requirements (resource must have 1 or more of the following)
• 3 + Years of Experience Call Center Support
• 1 Year of experience in Help Desk technical Support
• 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
• Excel Skills
Desired Skills/Time
• Experience with ServiceNow or similar ticketing system.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 93674 while calling.
 
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(Consultant: Call Center Experience, Helpdesk Support, Excel, ServiceNow Ticketing Systems in Columbus, OH)
     
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