Service Desk Documentation CompTIA Security+ Certification Comptia Network+ ITIL F   Requirement id 99797 Job title Consultant Job location in Columbus, OH Skills required TroubleShooting Skills, Incident Management, Ticket Tracking Systems, Service Desk Documentation CompTIA Secur Open Date 01-Nov-2019 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: TroubleShooting Skills, Incident Management, Ticket Tracking Systems, Service Desk Documentation CompTIA Secur Start Date:12/2/2019 End Date:03/03/2020 Submission Deadline: Thursday 11/7/2019 at 10:00am EST Client Info: Children Services Note: * MUST HAVE A+ CERTIFICATION TO BE CONSIDERED. NO EXCEPTIONS. * The hiring manager will typically hire off the resume for these positions. There may not be interviews. Please communicate this to your candidates. * These positions are expected to last 3-6 months. PURPOSE: Employee installs and maintains desktop computer system and connectivity to the infrastructure, local and wide area networks throughout the agency; analyzes and troubleshoots the performance issues of the desktop; coordinates information between end-users and IT staff to maintain a fully functioning desktop; documents issues and processes to isolate a component of failure before escalating to a senior technician. The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency and Well-being for the families served by the agency. The employee is committed to practicing cultural competence by: working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each. The employee will adhere to the agencys Guiding Principles by serving as a child welfare professional, valuing every child, honoring families, and valuing partnerships. JOB DUTIES: Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems; consults with users on possible solutions. Closes tickets/requests and updates other needing tracking mechanisms timely. Deploys and installs approved hardware/software. Completes computer imaging and reformatting hard drives. Provides strong customer service focused on clear communication and timely follow through. Provides maintenance and documentation support to agency employee and associates; enters meta- data into repositories (such as Ticket system, MACI); troubleshooting of “Help Desk” support calls as it pertains to designated connectivity, hardware and software. Performs loading validation of software; executes unit or system test scripts; provides maintenance support for application software; develops, organizes, files, and maintains platform specific documentation. Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards; creates and/or modifies program modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for unit and systems testing; verifies unit and system test results to ensure software is producing desired results. Participates in IT advanced training/certification, supervisory conferences and other department/agency meetings as needed. Performs other related duties as assigned.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99797 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), TroubleShooting Skills job openings in Columbus, OH Jobs List Help Desk Analyst 1/HDA1 - 67120 Create date: 02-Dec-2019 Start Date : 12/16/2019 End Date : 06/30/2020 Submission Dead Line : Monday 12/2 @ 10AM Client Info : DOT Description : Note: * Interview: Onsite only- local candidates please (local to Ohio). Please submit resumes in a word document and remove all candidate per.... 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