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SalesForce TIME MANAGEMENT Developer
(Jobs in Columbus, OH)
 
Requirement id 137755
Job title Developer
Job location in Columbus, OH
Skills required Call Center Experience, Help Desk Support., 4 Year Degree, SalesForce TIME MANAGEMENT
Open Date 29-Nov-2022
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: Call Center Experience, Help Desk Support., 4 Year Degree, SalesForce TIME MANAGEMENT

Work From Home 100% Remote

Start date :12/19/2022

End Date :06/30/2023

Submission deadline :12/01/2022

Client Info :DAS

Description :
---------------------------------------------
Years of Relevant Experience:

3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support

Preferred Education:

4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

Job Description:

• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

Mandatory skills:

Microsoft O365, ability to type 40+ WPM, excellent time management
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.

Qualifying questions if any
Are you able to provide access to a computer as well as a consistent internet connection?
Are you able to work from home without distraction?
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137755 while calling.
 
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(Developer: Call Center Experience, Help Desk Support., 4 Year Degree, SalesForce TIME MANAGEMENT in Columbus, OH)
     
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